Relationship-Based Care

Dear Patient and Family,

Welcome to our organization. I would like to share with you the main concepts of Relationship-Based Care (RBC).

Texas Health Presbyterian Hospital Denton supports:

• Placing the patient and family at the CENTER of decision-making
• MAKING a difference through employee contributions
• Creating an infrastructure to SUPPORT the hospital's mission, vision, and values
• Making decisions based upon PRINCIPLES that guide care, treatment, and services
• Continuing EDUCATION to promote competence, confidence, and commitment
• Defining clear GOALS with achievable QUALITY OUTCOMES

Relationship-based care is our methodology of enhancing the delivery of patient care, treatment, and service, and supporting the behaviors associated with The Caring Model^TM at Texas Health Denton.  Our goals include creating and sustaining:

• A healthy/caring work environment and care of the caregiver
• Collaborative teams and care of one another
• Excellence in quality, safety, and care of the patient/family

Our expected outcomes include:

• Improved employee satisfaction and retention
• Improved physician satisfaction and participation
• Improved patient/family satisfaction and loyalty
• Increased recruitment and retention
• Improved quality and safety of patient care

Unit practice councils comprising of a mixture of staff from each individual unit and department, meet regularly to monitor progress and set direction for the group. Unit practice councils examine how their work is accomplished and how care/services are delivered. Questions include:

• How are decisions made?
• How is work allocated or assigned?
• What is communication like for your department?
• How is care managed and delivered?
• How do you and the department staff create a caring environment in your job function?
• What financial and human resources are required to assure that competencies are maintained?

Relationship-based care is about:

• Clarity, Competency, Confidence, Collaboration, Communication, Contribution, Commitment, Caring, and Connection

All together, our goal is to provide an exceptional patient and employee experience, and a remarkable environment.

Take care,

Sharon K. Dingman, R.N., M.S.       

Chief Nursing Officer