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Quality and Patient Safety
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Quality and Patient Safety

Quality and Patient Safety

All Texas Health Resources Hospitals Have a Chief Quality Officer

Never stop looking for a better way. Around here, it's our culture.

Like every one of our hospitals having a chief medical officer, a physician whose job is the continuous improvement of patient care. It's a culture that leads to significant breakthroughs equaling the best health care in the country.

Breakthroughs like dramatically shortening the time it takes a heart attack victim to get the care they need and teaching physicians from around the world how to perform advanced minimally invasive surgeries.

Amazing new things happen when you're constantly looking for amazing new things.


The hospitals of Texas Health Resources are committed to quality and patient safety. Use the links to learn more about quality and patient safety at Texas Health.

Definitions of Quality, Patient Safety and Risk Management at the Texas Health Resources Family of Hospitals

 "Achieving high levels of quality and patient safety is one of Texas Health Resources' main priorities. We need to be diligent when dealing with the specifics, and with constantly advancing technology, we will never be finished. But it can and will be a satisfying and motivating achievement for all THR stakeholders, patients, physicians, health care providers, hospital administrators, system leaders and the community as a whole. "

James E. Oesterreicher
Past Chairman,

Texas Health Board of Trustees

I.  Quality of Care
The degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge.

Domains of quality include: safe care, practice that is consistent with current clinical knowledge and customization.

  • Safety, the first domain of quality, refers to "freedom from preventable injury."
  • The second domain is the provision of services in a manner that is consistent with current clinical knowledge and best practices.
  • The third domain is the ability to meet customer-specific values and expectations, permitting the greatest responsiveness to individual values and preferences and maximum personalization or customization of care.

II.  Patient Safety
Freedom from preventable injury when interacting in any way with the healthcare system.

III.  Risk Management
Risk management is the continuous identification of vulnerabilities that create the potential for injury or loss to individuals or property, the elimination of all avoidable risk through analysis and/or interventions which alter human factors, processes, systems or the environment of care.

 Health services
Services, treatments and interventions provided to patients in the treatment of illness and injury

Desired health outcomes
The anticipated results of services, treatments and interventions under ideal circumstances

Current professional knowledge
Services provided based on current, up-to-date, evidenced-based research

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