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Texas Health Resources Receives Texas Award for Performance Excellence

ARLINGTON, Texas — Texas Health Resources has been selected to receive the Texas Award for Performance Excellence (TAPE) from Quality Texas Foundation. The health system is one of two organizations to receive the award for 2013, and the only health care organization selected. Texas Health is also the largest health system to be recognized in the award’s 20-year history.

The prestigious honor recognizes high-performing organizations using the Malcolm Baldrige National Quality Award Criteria for Performance Excellence and other organizational improvement methods and tools.

“This is wonderful news for the hardworking employees and physicians of Texas Health Resources, but even more so for the patients of North Texas,” said Douglas D. Hawthorne, FACHE, CEO of Texas Health Resources. “The award confirms we’re on the right path in our strategy to transform the delivery of health care and become the provider of choice in North Texas.”

As part of the process, state examiners from the TAPE Baldrige-based program visited Texas Health hospitals in January to evaluate how well employees demonstrate and standardize excellence across the system.

“A crucial part of our transformation strategy is creating a framework that helps provide excellence in our care for all those we are privileged to serve. We recognize we’re on a journey and look forward to continuing to learn and improve through this process,” said Hawthorne.

“The TAPE award recognizes role model organizations, and our employees have worked hard as a team to demonstrate our commitment to quality, learning and improvement on behalf of our patients,” said Cynthia St. John, Ph.D., director of the Journey to Excellence at Texas Health Resources.

Texas Award for Performance Excellence (TAPE)


2013 Recipient 

Texas Health will next get a detailed report from Quality Texas Foundation on the health system’s strengths and opportunities for improvement, said St. John. “We’ll use the report to prepare for the national Baldrige process. It’s all part of our continuing pursuit of excellence.”

Since it was founded in 1994, the award has been received by fewer than than 50 organizations, including Texas Health Presbyterian Hospital Plano in 2008.

“We’re honored to receive this select and prestigious award,” said St. John. “But what’s most important is that we’re making solid progress on our journey to deliver the best care with the highest patient satisfaction to North Texans. We’ll stay the course to our destination.”

Texas Health will receive the award at the Texas Quest for Excellence Conference on June 24 in Addison, Texas.

About Texas Health Resources
Texas Health Resources is one of the largest faith-based, nonprofit health systems in the United States. The health system includes 25 acute care and short-stay hospitals that are owned, operated, joint-ventured or affiliated with Texas Health Resources. It includes the Texas Health Presbyterian, Texas Health Arlington Memorial and Texas Health Harris Methodist hospitals, Huguley Memorial Medical Center, Texas Health Physicians Group, outpatient facilities, behavioral health and home health, preventive and fitness services, and an organization for medical research and education.

For more information about Texas Health Resources, call 1-877-THR-WELL, or visit

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