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Renovated Emergency Department at Texas Health Allen Provides More Space, Reduced Wait Times
09/02/2009

ALLEN, Texas — The Emergency Department at Texas Health Presbyterian Hospital Allen has expanded to better serve patients in the community, providing decreased wait times and additional treatment space.

The emergency department’s $2.5 million renovation, completed this summer, nearly doubles the size of Texas Health Allen’s full-service emergency facilities, which now include 13 private treatment rooms, two triage bays and a four-bed “Express Care” area.

Designed to allow patients with minor injuries and illnesses to be treated on a “fast-track” basis rather than waiting in line behind patients with more serious injuries, Express Care offers treatment seven days per week for such problems as minor broken bones, cuts and lacerations, colds and coughs, sprains and strains, toothaches and earaches, minor fevers and more.

Patients with more severe injuries are sent to specially equipped private treatment rooms designed to meet needs ranging from heart attacks to trauma, complicated medical conditions to severe illnesses.

“We are excited about our bright new facilities and our improved capacity for meeting patient demands more quickly and efficiently,” said Amy Mabry, R.N., director of critical care services for the hospital. “We realize that patients want to get in to see medical personnel as promptly as possible when sick or injured, and do not want to spend hours waiting to be seen by a doctor. One of the primary goals of our renovation was to reduce lines and wait times in the ED.”

Thanks to the renovation, as well as a recent hospital-wide initiative to improve patient satisfaction levels, wait times for Express Care patients have decreased significantly.

Upon arrival in the emergency department, patients are greeted and registered by an employee manning a “Concierge Desk” and sent to one of two triage areas, where they are assessed by a registered nurse to determine the area of the emergency department where they can appropriately be treated. Texas Health Allen’s emergency department is staffed 24/7 by physicians on the medical staff and by specialized nurses.

“Our new Concierge Desk has been very successful, as patients are greeted with a smile and seen immediately when they walk in the door,” Mabry said. “They are registered into the hospital’s computer system and sent to a triage nurse for assessment. This creates a customer-friendly atmosphere that has been well-received.”

Additional features include:

  • An expanded waiting room
  • A new pediatric waiting area with DVD player and movies, flat-screen television, video games and toys
  • A nursing station twice the size of the old one
  • An expanded entrance with revolving ambulatory door
  • New business offices

In addition, there is space for further expansion, should the need arise.

Last year, Texas Health Allen treated about 25,000 patients in its emergency department. Forty percent of the hospital’s admissions come through the emergency department.

“Recent growth in Allen, McKinney and surrounding communities dictated a need for more emergency treatment space, and Texas Health Allen is committed to answering that need,” said Sheila McKinney, hospital president. “We strive to provide exceptional customer service and high levels of patient satisfaction.”

About Texas Health Presbyterian Hospital Allen
Texas Health Presbyterian Hospital Allen is a 62-bed acute-care hospital serving the northern Collin County area since 2000. The hospital’s services include women’s services, a Level II neonatal intensive care unit, orthopedics, pediatrics, wound care and sleep medicine. Texas Health Allen, an affiliate of the faith-based, nonprofit Texas Health Resources system, has more than 425 physicians on its medical staff practicing in more than 25 specialties. For more information, call 1-877-THR-WELL or visit TexasHealth.org/Allen.

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