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'The Business of Health Care Report'

How Texas Health Resources Measures Quality
03/07/2005

I’m Doug Hawthorne, president and CEO of Texas Health Resources, with “The Business of Health Care Report.”

The concept of “hospital quality” can mean different things to different people. In fact, everything about a hospital stay is likely to be considered when patients are rating the “quality” of the care provided there – from the efficiency of the admissions process to the attention of the nursing staff to the food served. At Texas Health Resources, we call this the Patient and Family Journey.

At THR, we have a continuous commitment to improving the quality of care provided from the moment a patient enters our hospitals – both in how we treat them as a person (the service side), to how we include a plan to address the body, mind and spirit (the spiritual side).

Quality is a team effort. Our quality goals and indicators include those recommended by accrediting organizations, quality monitoring organizations and consumer watch groups. These indicators show that evidence-based medicine produces the optimal outcomes for patients. Physicians and staff continuously meet to address opportunities for improvement on such key criteria as infections, medication errors and fall rates.

The science of health care quality is evolving as well, with increasingly sophisticated computer systems available for analysis and interpretation of hospital quality data.

Still, one thing will not change: quality health care happens when hospital personnel treat you the way they would want themselves or a loved one treated.

For Texas Health Resources and its faith-based hospitals – Harris Methodist, Presbyterian and Arlington Memorial – I’m Doug Hawthorne.

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