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'The Business of Health Care Report'

Coordinator of Care: Reducing Readmissions

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I’m Doug Hawthorne, CEO of Texas Health Resources, with “The Business of Health Care Report.”

For people suffering with congestive heart failure, simple education about the condition can mean the difference between re-hospitalization and managing the illness in the comfort of home. That’s why Texas Health hospitals have conducted a High Impact Performance Improvement initiative to reduce unplanned readmissions for congestive heart failure patients.

Congestive heart failure is a chronic condition in which the heart no longer pumps as forcefully as it should to provide blood and oxygen to the rest of the body. The resulting lack of oxygen and nutrition to organs can damage their ability to work properly.

The congestive heart failure initiative focuses on thoroughly educating patients and their families about their disease while they are still in the hospital and following up with them after discharge. Follow up phone calls are made by nurses who ask specific questions about symptoms and help facilitate medication adjustments or physician visits as needed.

By devoting more time, energy, and strategic education to each patient, we can help them successfully manage their diseases at home. This in turn increases their quality of life and prevents costly re-hospitalizations.

This important initiative is just one example of how Texas Health Resources is working diligently to improve health and to become an integrated provider and coordinator of care.

For Texas Health Resources and its faith-based family of hospitals, Texas Health Presbyterian, Texas Health Harris Methodist, and Texas Health Arlington Memorial, I’m Doug Hawthorne.

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