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'The Business of Health Care Report'

Accomplishments During Base Camp 1
06/06/2011

Click to hear the taped broadcast.

I’m Doug Hawthorne, CEO of Texas Health Resources, with “The Business of Health Care Report.”

In 2006, Texas Health began a 10-year strategic journey to transform how health care is delivered and make our healthcare system the benchmark by which other systems across the nation measure themselves.

This year, we celebrated our arrival at the first checkpoint along our trek. This checkpoint — or base camp — is a place where we pause along the journey to assess our progress and make adjustments as needed.

So far, our transformation has been dramatic. Between 2007 and 2010, Texas Health hospitals significantly improved appropriate care scores, achieving top-quartile performance in heart attack, heart failure, pneumonia, and surgical care improvement. We also saw double-digit increases in our patient safety bundle scores. Patient safety bundles are groups of key patient safety practices — like hand hygiene — that are independently monitored and measured year round in each Texas Health facility.

When we began our 10-year journey, our goal was to bring about not only incremental improvements, but fundamental changes in our culture. We made a conscious decision to be dissatisfied with the status quo and to put all of our collective efforts into making leaps — not just steps — toward improvement.

As a result, we have seen marked improvements in quality and patient safety across our healthcare system. Ultimately, our patients are the biggest beneficiaries.

For Texas Health Resources and its faith-based family of hospitals, Texas Health Presbyterian, Texas Health Harris Methodist, and Texas Health Arlington Memorial, I’m Doug Hawthorne.

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