I’m Doug Hawthorne, CEO of Texas Health Resources, with “The Business of Health Care Report.”
Texas Health hospitals are committed to continually improving quality and patient safety, and we employ many different methods to do so. We participate in voluntary, nationwide quality collaboratives. We incentivize our employees to abide by important safety measures like hand washing. We even borrowed a page from nuclear power industry’s safety practices to help us independently measure our compliance with key patient safety processes.
One way that we work to bring about focused, intensive improvements in specific areas is by conducting High Impact Performance Initiatives. These initiatives bring together multidisciplinary teams from across our hospital system. The teams are made up of highly specialized members who each bring a different expertise to the table. Together, they focus intensely on one clinical area and use the Baldrige quality improvement model for process improvement.
The teams begin by evaluating best practices — both within the system and externally. They then work to systematically deploy these best practices throughout our hospitals.
As the title implies, these teams bring about high-impact improvement to key clinical areas in a short period of time. Already, these High Impact Performance Improvement initiatives have helped us dramatically improve in areas such as preventing blood clots and reducing heart failure readmissions.
For Texas Health Resources and its faith-based family of hospitals, Texas Health Presbyterian, Texas Health Harris Methodist, and Texas Health Arlington Memorial, I’m Doug Hawthorne.