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'The Business of Health Care Report'

We Are Living in a World of Transparency

Click to hear the taped broadcast.

I’m Doug Hawthorne, CEO of Texas Health Resources, with “The Business of Health Care Report.”

Texas Health is living in a new world of transparency in everything we do as a healthcare system. There are numerous public reports and websites where consumers can find information comparing hospitals and physicians on measurements of quality and patient safety.

For example, Consumer Reports rates hospitals on a variety of measures. Even Angie’s List has gotten into the act of rating doctors.

Texas Health’s philosophy is that we will be transparent about our performance. We believe that as a community-based not-for-profit health system, that is our mission and responsibility to the communities we serve.

We also believe it is our responsibility to help consumers understand the data and how to use it. I encourage you to visit, to learn more about various quality and safety measures.

Transparency means that Texas Health must continually challenge ourselves to improve.

Texas Health pledges to continuously improve our performance on all fronts — from clinical outcomes to patient satisfaction. Our goal is to be the leader in the ability to deliver safe, quality care in every place where we touch a patient across our system. We will never rest on our laurels and pledge to make Texas Health a national benchmark for others to follow.

For our faith-based health system — Texas Health Presbyterian, Texas Health Harris Methodist and Texas Health Arlington Memorial — I’m Doug Hawthorne.

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