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'The Business of Health Care Report'

Transparency Inspires Improvement

Click to hear the taped broadcast.

I’m Doug Hawthorne, CEO of Texas Health Resources, with “The Business of Health Care Report.”

Texas Health has a simple but profound mission — to improve the health of the people in the communities we serve.

Part of the mission includes becoming a more transparent organization, willing to share with residents of North Texas how we’re doing on the various measures of the quality of care we provide.

Recently, Texas Health and researchers from Harvard School of Public Health, Brigham and Women’s Hospital in Boston, and Boston Consulting Group published results of a study on surgical complication rates at our hospitals.

Our surgical complication rates fell within the average range of published reports of other hospitals across the country. But being average is not good enough.

We believe we have a moral imperative, guided by our mission, to prevent harm and eliminate avoidable complications.

The study also associated higher complication rates with increased hospital reimbursement. For several years, we’ve been advocating that the healthcare payment system is antiquated and needs to change. There is no doubt that the economics of healthcare must change, and we have engaged with payers such as Blue Cross Blue Shield and Aetna that are willing to try alternative payment models.

But what will never change is Texas Health’s commitment to providing the very best care for our patients. We believe that transparency inspires improvement. We are committed to continuous improvement, and we will be transparent about the progress we’re making.

For our faith-based health system — Texas Health Presbyterian, Texas Health Harris Methodist and Texas Health Arlington Memorial — I’m Doug Hawthorne.

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