I’m Doug Hawthorne, CEO of Texas Health Resources, with “The Business of Health Care Report.”
More than 16 years ago, three established health systems joined together to form Texas Health Resources. Since then we have grown to serve more patients in North Texas than any other health system. We’re also the largest employer in the D/FW Metroplex and were named among the best places to work by The Dallas Morning News and Dallas Business Journal.
According to the Harvard Business Review, approximately 70 percent of all mergers and acquisitions fail. That has certainly proven true for most of the health system mergers that happened across the country in the 1990s. Texas Health succeeded where many other health systems failed.
Why are mergers so difficult to master? Combining business operations is a very complex and challenging undertaking. But that is only part of what organizations must do when they combine.
Organizational culture trumps everything else. Combining cultures is hard work. It involves the commitment of leadership and every person in the organization. It requires courage and fulfilling the promises we make to the people around us. We succeeded because we did not cling to what was, but evolved and embraced change. I salute the brave hearts of Texas Health who created a sustainable culture that embraces the best that each of our health systems brought to the table.
For our faith-based family of hospitals — Texas Health Presbyterian, Texas Health Harris Methodist and Texas Health Arlington Memorial — I’m Doug Hawthorne.