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Care That Keeps Getting Better

At Texas Health Presbyterian Hospital Allen, the new chief quality officer works with physicians, nurses and staff to continuously improve the already high level of care delivered each day.

The chief quality officer directs the culture of quality at each Texas Health facility, looking for ways to enhance the delivery of care and minimize potential risks for patients. Robert Schwab, M.D., chief quality officer at Texas Health Allen, left his clinical practice in Kansas City, Mo., to focus full time on risk management and quality measures.

“In the simplest terms, my role as chief quality officer is to see that the care we deliver at Texas Health Allen is continually safer and better,” Dr. Schwab says. “Safety is my passion. I am always looking for potential problems and making changes to reduce risk in a way that does not hinder the staff’s ability to provide quality care.”

Dr. Schwab is fellowship-trained and understands the clinician’s perspective. Listening to those who provide care at Texas Health Allen — including physicians, nurses and other staff members — he changes only those things that will have an impact.

“Lots of organizations say they put quality first, but Texas Health Allen follows through,” Dr. Schwab says. “Texas Health Allen promotes an open culture where I can work as part of a team to have a positive effect.”

A gifted communicator, Dr. Schwab hopes to solidify the staff and provide direction that meets their needs and the needs of each patient.

“Building relationships between administrators and clinical staff is an important part of my job,” Dr. Schwab says. “When everyone is on the same page with regard to safety, we can really care for each patient.”

Dr. Schwab is board-certified in emergency medicine by the American Board of Emergency Physicians. He is also the author of 19 peer-reviewed publications.

In Kansas City, Dr. Schwab was an Emergency Department physician for Truman Medical Center and provided palliative care and hyperbaric medicine for patients at St. Luke’s Hospital. He also served as St. Luke’s safety officer.

Dr. Schwab earned his medical degree from the University of Virginia School of Medicine and completed his residency in emergency medicine at Truman Medical Center. He will also
be the chief quality officer for Texas Health Presbyterian Hospital Denton.

(Fall/Winter 2010)

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