Patient Experience, Future of Health Care Part of Focus at Texas Health Harris Methodist Hospital Alliance
07/13/2012

FORT WORTH, Texas — As the health care industry begins to change, providers are rethinking the way care is delivered to patients. Texas Health Harris Methodist Hospital Alliance, Texas Health Resources’ newest full-service hospital opening in September in North Fort Worth, was planned and designed with the future of health care in mind along with the goal of becoming community health partner that focuses on keeping people well.

Emphasis on Well-Being
Texas Health Alliance, located at the corner of Interstate 35W and Golden Triangle Boulevard, will offer acute care services including emergency medicine, women and infant services, neonatal intensive care, surgical services, imaging, physical therapy, and cardiac rehabilitation. As part of its commitment to helping individuals stay healthy, the hospital will also offer business health services designed to help employers meet the unique needs of their employees, wellness programs, and educational classes for the community.

“We see ourselves as more than just a place to go when you are sick,” said Winjie Tang Miao, president of Texas Health Alliance. “Through various community partnerships, including local pharmacies, school districts, local chambers of commerce, religious institutions and other health care providers, we hope to help the community stay healthy.”

High-Tech Health Care
To improve the experience for patients, family members, caregivers, and physicians, the hospital will integrate Real-Time Locating System (RTLS) technology with its communication systems and electronic medical record. RTLS tracks patients, staff, and equipment, allowing for efficiencies in areas such as responding to patient requests, updating patient room signage, and tracking exposure to infectious diseases.

“Nurses will have more time to spend with patients because they aren’t searching for that piece of equipment — it’s at their fingertips,” Miao said. “Family members will be able to locate their loved ones at all times, and patients will be able to involve family members in their care through an interactive television that will allow them to do a variety of things, including viewing education related to their care, order room service and stay connected through the Internet.”

Since Texas Health Alliance will use a fully integrated electronic medical record, project leaders were able to design nursing units without the traditional large centralized paper-charting stations and instead create smaller, decentralized workstations located closer to patient rooms. Having multiple nursing stations located throughout a floor instead of one centrally located station helps nurses spend more time at the bedside and improves quality and efficiency of nursing care.

A Community Effort
Putting together the plan for Texas Health Alliance involved months of doing best-practice research, visiting other hospitals across the country, and gathering input from a variety of local sources – from homeowner’s associations to former-patient focus groups.

“This facility is truly built by the community, for the community,” Miao said. “We assembled the best talent throughout Texas Health Resources to design both the physical facility and the care provided, and we have truly brought best practices from across the Texas Health system and the country to this hospital in order to deliver the health care this community deserves.”

Its leadership model involves a collaborative, physician-led council. Physicians will work directly with hospital administrators to make decisions and provide the highest quality of care to patients.

“As a physician, I want to be able to provide the best possible care for my patients, and I feel that having a direct input in how that care is delivered is crucial,” said Dr. Nabeel Shabout, chair of the physician-led council. “This collaboration will be the result of not only the physicians’ and administrators’ experience, but also through the gained knowledge of evidence-based medicine. It will allow for improved communication between the physician, staff and the patient, and result in an overall enhanced patient experience.”

For more information about Texas Health Alliance, visit TexasHealth.org/Alliance or on Facebook at Facebook.com/TexasHealthAlliance.

About Texas Health Harris Methodist Hospital Alliance
Texas Health Harris Methodist Hospital Alliance is a 50-bed, multi-service hospital offering acute care and wellness programs to communities in North Fort Worth, Keller, North Richland Hills, Haslet, and the surrounding areas. The hospital’s services include emergency medicine, women and infant services, neonatal intensive care, imaging, physical therapy, surgery, cardiac rehabilitation, occupational health, and wellness programs. Texas Health Alliance is an affiliate of the faith-based, nonprofit Texas Health Resources system. For more information, call 1-877-THR-WELL, or visit TexasHealth.org/Alliance.

About Texas Health Resources
Texas Health Resources is one of the largest faith-based, nonprofit health systems in the United States. The health system includes 24 acute care and short-stay hospitals that are owned, operated, joint-ventured or affiliated with Texas Health Resources. It includes the Texas Health Presbyterian, Texas Health Arlington Memorial and Texas Health Harris Methodist hospitals, a large physician group, outpatient facilities, and home health, preventive and fitness services, and an organization for medical research and education.

For more information about Texas Health Resources, call 1-877-THR-WELL, or visit TexasHealth.org.