Texas Health HEB Unveils Emergency Department Improvements

BEDFORD, Texas — Texas Health Harris Methodist Hospital Hurst-Euless-Bedford today unveiled the first phase of a major renovation of its emergency department (ED). The changes in the first phase include separate ambulance and walk-in entrances as well as new facilities to improve patient safety and confidentiality. The $5 million renovation project is scheduled to be completed by mid-fall.

Along with the separate entrances for ambulance and walk-in traffic, patients and family members will immediately notice changes upon entering the ED. The flow is more patient-centered, with admissions at the entrance. A triage flow coordinator at the admissions desk helps meet the ED’s goal of patients seeing a clinician within 10 minutes of check-in. The triage flow coordinator can observe the waiting room, allowing patients to be more closely monitored.

Upon check-in, patients are examined in one of three triage rooms. Two minor-care stations help take care of non-urgent care situations and can serve as examination rooms for urgent-care patients if ED beds are not immediately available.

In addition to clinical improvements, the waiting room has been renovated and enlarged to help meet needs of family members and friends.

“We listened to patient and family concerns and have responded with improvements that truly put the patient first,” said Deborah Paganelli, FACHE, hospital president. “Along with providing high-quality and safe care, we are always concerned that our patients and their families have the best possible experience in all areas of our hospital.”

Texas Health HEB’s emergency department cares for more than 60,000 patients annually.

“We are committed to delivering efficient, high-quality care for every patient arriving for emergency treatment,” said Lynn Kelley, R.N., director of emergency services. “The ED renovation helps us deliver enhanced care with greater satisfaction.”

Improvements to be implemented through the remainder of 2013 include a new ambulance entrance, a 6-bed fast track area for express care and a second trauma room.

The patient-friendly ED improvements reflect the advanced level of care provided at Texas Health HEB. The system was recently designated a Level III Trauma Facility by the Texas Department of State Health Services. The hospital is the first in Northeast Tarrant County to attain the designation, which demonstrates its ability to meet a high level of 24-hour trauma emergency, operative and critical care services.

“The emergency department enhancements allow us to work more efficiently as a team,” said Melissa Johnson, M.D., medical director of emergency services. “Patients will experience and benefit from the improvements from the time they enter through the new doors all the way through their stay in the ED.”

Patients and families will continue to access the Texas Health HEB emergency department from Tibbets Drive in Bedford. Patients can be dropped off at the new walk-in entrance and cars parked in convenient ED patient parking. For more information and a map, visit TexasHealth.org/RenovationNews.

About Texas Health Harris Methodist Hospital Hurst-Euless-Bedford
Texas Health Harris Methodist Hospital Hurst-Euless-Bedford is a 284-bed, acute-care facility serving Northeast Tarrant County since 1973. The hospital’s services include outpatient surgery, women’s services, a Level III neonatal intensive care unit, a dedicated oncology care unit, cardiac rehabilitation and psychiatric and addiction treatment. Texas Health HEB is an affiliate of the faith-based, nonprofit Texas Health Resources system. For more information, call 1-877-THR-WELL, or visit TexasHealth.org/HEB.

Doctors on the medical staff practice independently and are not employees or agents of the hospital.