You’ve probably noticed social media buzzing about virtual nutrition platforms. These virtual platforms are growing fast, and they’re gaining traction by offering quick, personalized access to registered dietitians, often promoting little or no out-of-pocket costs thanks to insurance coverage.

But while the convenience can be appealing, there’s more to the story. For patients who want a more personalized experience or prefer to see someone face-to-face, local options like Texas Health Arlington Memorial offer another path, with the added benefit of continuity and care integration.

We spoke with Denice Taylor, a registered dietitian nutritionist at Texas Health Arlington Memorial, about how local nutrition counseling compares and what to keep in mind before choosing a provider.

What Are These Platforms — And How Do They Work?

Virtual nutrition counseling platforms are part of a growing tele-nutrition industry. They promise flexible access to qualified professionals who can help with everything from weight loss to diabetes management.

But while the marketing is impressive, it’s important to check the fine print. Many platforms claim that insurance will cover as much as 94–95% of costs, but actual experiences may vary.

What Texas Health Offers

You don’t have to turn to a national virtual brand to get personalized nutrition support. At Texas Health Arlington Memorial, outpatient nutrition counseling is available both in-person and virtually. Taylor sees patients through both formats, depending on what works best for their needs and schedules.

“Some people love the flexibility of virtual visits, and that works really well for them,” she says. “Others want a more hands-on experience, especially when we’re talking about sensitive topics like food, health, or body image.”

In-person visits allow for the use of visual tools — like food models and educational materials — that can enhance understanding. But virtual sessions provide a level of access that’s ideal for patients with mobility concerns, busy workdays, or limited transportation.

Taylor estimates that about half of her patients choose virtual appointments.

“It’s about meeting people where they are,” she says. “The key is that whether we’re meeting online or in the office, the support is personalized, thoughtful, and rooted in evidence-based care.”

Importantly, her access to Texas Health electronic medical records allows for a deeper level of care.

“I can see lab results, medical history, medications — it helps me tailor the nutrition care and provide truly personalized guidance.”

Credentials and Experience Matter

One thing Taylor urges people to consider when choosing between virtual and local care is provider qualifications.

“Registered Dietitian Nutritionist (RDN) is a protected credential,” she says. “It means the person has completed specific educational and licensing requirements, passed a national exam, and stays up to date through ongoing education.”

She also notes that Texas Health requires a physician referral for nutrition counseling if insurance is being used — a step that may be skipped or simplified through virtual platforms.

“That referral process can be a barrier,” she admits, “but it also helps ensure that we’re coordinating care with the rest of your health team. That’s something a standalone platform can’t always do.”

What to Expect From Your First Visit

Whether you meet virtually or in person, the first session is all about learning more about you.

“We talk about eating habits, physical activity, cooking environment, work schedules — everything that impacts your relationship with food,” Taylor says. “We also review lab work and medical history if it’s available.”

From there, the visit focuses on setting realistic goals and creating a personalized plan based on your lifestyle, preferences, and health needs.

“It’s not one-size-fits-all,” she adds. “My goal is to meet people where they are — not give them a list of rules to follow. That’s the difference between general advice and personalized nutrition counseling. If you’re exploring a virtual platform, just make sure it feels personalized. A good dietitian will take the time to understand your habits, your health, and what matters to you.”

Know Before You Book

Taylor is the first to admit that tele-nutrition can be a great fit for some people. But she encourages anyone considering strictly online platforms to read the fine print — and ask questions upfront.

“Make sure your provider is a registered dietitian nutritionist, not just a nutritionist or coach,” she says. “Check that the platform uses secure, HIPAA-compliant technology and that you’re going to be able to easily navigate the technology. And absolutely verify your insurance benefits before assuming a visit will be covered.

“If something doesn’t feel transparent, that’s a red flag,” Taylor adds. “You should know exactly what you’re getting, who you’re seeing, and how much it will cost.”

Your Local Option

At Texas Health, nutrition counseling is grounded in evidence-based care and compassionate, individualized support.

Whether you’re managing a health condition or simply want to feel better in your body, working with a registered dietitian can be a helpful next step — and it might be covered by your insurance.

“There’s something powerful about sitting down with someone who understands your goals and wants to help,” Taylor says. “It’s not just about what you eat — it’s about you and your whole health.”

To learn more about nutrition counseling services at Texas Health Arlington Memorial, visit texashealth.org/Nutritional-Counseling.