As a registered nurse, Maddie Pierce had high expectations when she considered delivering her first child at Texas Health Presbyterian Hospital Plano. Having grown up near the hospital, she was looking for a welcoming and comfortable setting that she knew she might not find anywhere else. It was also important to her and husband Corbin that the facility they chose offer advanced care should it be needed during their childbirth experience. Texas Health Plano didn’t disappoint.
Four children later, Maddie and Corbin still sing the praises of the place where the couple’s family got its start and has grown over the years. “I would describe the hospital’s Labor and Delivery Unit as caring, competent, and there’s just a sense of community,” Maddie says. “I cannot imagine any other place to have our babies.”
The mother of four remembers being both nervous and excited upon arrival at Texas Health Plano for the delivery of the couple’s first child. She says the nerves went away when they noticed how peaceful the hospital seemed and how the medical staff immediately put the parents-to-be at ease by greeting them promptly and working well together.
“The experience we’ve had with Texas Health Plano from the very first day has been incredible,” Corbin adds.
Among the care providers who helped to meet the family’s expectations during their maternity stays was Courtney G. Trylovich, M.D., an OB-GYN on the medical staff at Texas Health Plano. “Dr. Trylovich has the best bedside manner I think in a provider that I have ever met,” she says. “She is intentional. She looks you in the eyes. She just answers every single question. There is not a silly question, and she makes you feel confident.”
Maddie also acknowledges that having access to the hospital’s Level IV neonatal intensive care unit (NICU) provided peace of mind for the couple. A Level IV designation is the highest level of care available for premature and critically ill newborns. At Texas Health Plano, the recognition means the hospital has capabilities and access to advanced services that go beyond other facilities.
What made a special impression for Corbin was his ability to actively participate in the childbirth experience and be supported by the hospital staff. “It was really empowering for me as a dad to be able to jump in and be involved with Maddie in some of the greatest days of our lives.”
While there are lots of caregivers who made a difference for the Pierces throughout the years — from doctors on the medical staff and nurses on the Labor and Delivery Unit to lactation consultants — many of whom are still friends today, the family also left their mark on the hospital’s staff. According to labor and delivery nurse Amanda Johnson, BSN, RNC, “Maddie and her family are just one of a kind. They’re the kindest people. From the moment she walked through the door, we just bonded instantly and I know she has bonded with every other nurse who has taken care of her as well.”
The Pierces may be done growing their family, but they remain champions for the extended family they have at Texas Health Plano. “We saw the same nurses every time we came back, and that was a really cool thing to experience. The nurses are amazing, so comforting, and super helpful,” Maddie says.