Another Way We're Re-humanizing Health Care
Hospitalization and illness can be very stressful, and there are occasions when you may need someone to speak for you. A program called Patient Advocacy helps ease the sometimes challenging journey though a health care experience.
"The focus is on the best interest of the patient," says Brenda Whitley, manager of Patient Advocacy and Community Relations at Texas Health Harris Methodist Hospital Hurst-Euless-Bedford. "We strive to address concerns, improve communication and resolve difficulties — all in a timely manner."
A Patient Advocate assists patients and families with accessing hospital services, tries to resolve any concerns or complaints, and acts as a liaison between the patient and the hospital or medical staff. Patient Advocates are specially trained in complaint management, mediation, negotiation and active listening.
It is most beneficial if a Patient Advocate is contacted as a situation is happening.
"Please call if you have a concern about direct patient care while you or your family member are in the hospital," says Whitley. "Confidentiality is highly respected and well maintained."
In general, contact a Patient Advocate when you don't know who to ask for help, if you are experiencing difficulties during your hospital stay or visit, or you have questions or concerns about any aspect of care or service.
Texas Health Harris Methodist Hospital Hurst-Euless-Bedford, Texas Health Arlington Memorial Hospital, Texas Health Harris Methodist Fort Worth Hospital and Texas Health Presbyterian Hospital Plano offer a Patient Advocacy program.