January 10, 2023
Honors recognize leaders in the healthcare industry

ARLINGTON, Texas — Texas Health Harris Methodist Hospital Southlake received the 2022 Pinnacle of Excellence Award, and four Texas Health entities were named Human Experience (HX) Guardian of Excellence Awards® winners by Press Ganey.

Press Ganey, a global leader in healthcare experience solutions and services, recognizes top-ranking hospitals and health systems in the country, according to performance in patient experience. The 2022 Human Experience (HX) Pinnacle of Excellence Award® was given to Texas Health Southlake for Patient Experience in Outpatient Services (Labs & Tests) based on patient feedback.

Guardian of Excellence awards went to the following Texas Health facilities:

  • Texas Health Presbyterian Hospital Flower Mound, Employee Engagement – Hospital Category
  • Texas Health Hospital Frisco, Patient Experience – Emergency Department Category
  • Texas Health Center for Diagnostics & Surgery Plano, Patient Experience – Inpatient Category
  • Texas Health Harris Methodist Hospital Southwest Fort Worth, Patient Experience – Outpatient Services (Labs & Tests) Category

“Texas Health is committed to compassionately addressing the needs of patients and partnering with North Texans for a lifetime of health and well-being,” said Kirk King, Hospital Channel chief operating officer. “These awards recognize the dedication our medical staffs and employees have to providing quality care to our patients.”

As a winner of the Press Ganey HX Pinnacle of Excellence Award, Texas Health Southlake ranked in the top 5 percent of healthcare providers in delivering patient experience over a minimum of three consecutive years.

“By putting their patients and workforce first each and every day, Texas Health Southlake is demonstrating their unwavering commitment to their employees and to the communities they serve,” said Patrick T. Ryan, chairman and chief executive officer, Press Ganey. “The caregivers at Texas Health Southlake have inspired us with the compassion, empathy and human connection they bring to the clinical healthcare setting. We are honored to partner with them as we celebrate their achievement.”

Winners of the Press Ganey HX Guardian of Excellence Award are in the top 5 percent of healthcare providers in delivering patient experience in the last year.

Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.

To learn more about these awards, visit: https://www.pressganey.com/company/awards/

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About Texas Health Resources

Texas Health Resources is a faith-based, nonprofit health system that cares for more patients in North Texas than any other provider. With a service area that consists of 16 counties and more than 7 million people, the system is committed to providing quality, coordinated care through its Texas Health Physicians Group and 29 hospital locations under the banners of Texas Health Presbyterian, Texas Health Arlington Memorial, Texas Health Harris Methodist and Texas Health Huguley. Texas Health access points and services, ranging from acute-care hospitals and trauma centers to outpatient facilities and home health and preventive services, provide the full continuum of care for all stages of life. The system has more than 4,100 licensed hospital beds, 6,400 physicians with active staff privileges and more than 26,000 employees. For more information about Texas Health, call 1-877-THR-WELL, or visit www.TexasHealth.org.  

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