June 09, 2020
Self-service kiosk helps patients fill prescriptions at seven locations

Texas Health Resources continuously designs new approaches to improve safety and efficiency for our consumers. That’s why we’re pleased to offer patients the option of filling their prescriptions through a self-service kiosk prior to leaving the Emergency Department, avoiding an additional trip to a retail pharmacy.

The kiosk are now available for patients in the following locations:

  • Texas Health Harris Methodist Hospital Fort Worth
  • Texas Health Arlington Memorial Hospital
  • Texas Health Harris Methodist Hospital Hurst-Bedford-Euless
  • Texas Health Southwest Harris Methodist Hospital Fort Worth
  • Texas Health Presbyterian Hospital Denton
  • Texas Health Presbyterian Hospital Dallas
  • Texas Health Presbyterian Hospital Plano

Now Emergency Department physicians at seven locations will be able to send e-prescriptions to the Texas Health Infusion Pharmacy.

The selected formulary outlines the most commonly prescribed medications and is in CareConnect One. After being treated in the ER, patients will then be directed to the kiosk, located right in the Emergency Department. Simple instructions on the screen guide consumers through the process. A pharmacist from the Infusion Pharmacy is available virtually through the system to answer any questions and complete the prescription fulfillment.

“While there is an extra step or two compared to printing the prescription, there are significant benefits including improvements in patient compliance,” said Greg Tichenor, M.D., emergency physician at Texas Health Harris Methodist Hospital Hurst-Euless-Bedford. “Late at night I sometimes worry when, and even, if the patients will fill their prescription. It can be a couple of days before they’re able to get their medication.”

A Texas Health HEB patient was the first to use the Pharmacy kiosk.

Pharmacy KiosksHe added, “The patient, a young woman, loved it. This is much easier than going to a 24-hour pharmacy in the middle of the night with her small child.”

ER patient, Courtney Terrell, shared that the kiosk was very easy to use, and she had her medication within five minutes.

“I do like this better than having to wait for my pharmacy to call me when the medication is ready,” she said. “I went to the kiosk before leaving the hospital and the pharmacist verified, I was getting the correct prescription and answered my questions. Then I received my medication and headed home.”

Each prescription costs $12 and the kiosk accepts payment in the form of credit card, debit card and FSA/HSA card. While insurance claims are not processed at this time, charity prescriptions will be accepted for those in need. The pharmacist can enter the amount including zero, if needed.

“We have been looking at the remote dispensing technology for several months as a way to improve our consumer experience for Emergency Department discharge prescriptions,” said Randy Ball, vice president and system pharmacy officer. “With the need to encourage safe distancing with COVID-19 and a recent change in pharmacy rules to allow for placement of these machines, we moved forward to allow patients to be able to leave the Emergency Department with their filled prescriptions without an added trip to the pharmacy on their way home.”

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About Texas Health Resources

Texas Health Resources is a faith-based, nonprofit health system that cares for more patients in North Texas than any other provider. With a service area that consists of 16 counties and more than 7 million people, the system is committed to providing quality, coordinated care through its Texas Health Physicians Group and 29 hospital locations under the banners of Texas Health Presbyterian, Texas Health Arlington Memorial, Texas Health Harris Methodist and Texas Health Huguley. Texas Health access points and services, ranging from acute-care hospitals and trauma centers to outpatient facilities and home health and preventive services, provide the full continuum of care for all stages of life. The system has more than 4,100 licensed hospital beds, 6,400 physicians with active staff privileges and more than 26,000 employees. For more information about Texas Health, call 1-877-THR-WELL, or visit www.TexasHealth.org.  

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