Your Upcoming Hospital Visit

How We’re Keeping You Safe

Texas Health has taken steps to help limit the spread of COVID-19 and make our facilities safe for everyone:

  • Virtual visits for patients and loved ones are encouraged.
  • Dedicated building entrances with visitor screening stations
  • Limited number of visitors on campus; all are screened at arrival.
  • Universal masking: all visitors, patients, and health care personnel wear masks while on campus.
  • Access to handwashing and sanitizing stations and supplies for visitors and patients.
  • Closure of public water, food, and beverage stations.
  • Re-organized seating areas to allow for safe distancing.
  • Patients tested before most procedures.
  • Distancing of patients according to positive/negative COVID-19 status.
  • Health care personnel self-monitor for symptoms; caregivers with symptoms must stay home.
  • Follow-up calls to check on patients after leaving the hospital.
  • Consumer hotline staffed by nurses to answer questions and concerns, 682-236-7601.
  • Updated Labor & Delivery, Postpartum, and NICU visiting guidelines to further protect mother, baby, partner, patients, and staff
  • Screening stations provide temperature checks, handwashing and sanitizing stations, and masks. Find out how to best protect yourself when wearing a mask.
Testing
  • Should I get tested for COVID-19?
    • If you have symptoms, call your doctor first. Your doctor may order testing based on your symptoms and risk factors.
    • Some people can get better at home and may not need to be tested.
  • Where can I get tested for COVID-19?
    • If you are having a planned procedure at Texas Health, you will be tested before the procedure as part of your pre-admission testing. Our scheduling team will call you to set up a testing appointment.
    • If your Texas Health doctor ordered COVID-19 testing, the doctor’s office staff can help you make the testing appointment.
    • There may also be local testing resources available to the general public.
    • To learn more about public testing sites, contact one of the agencies below, or search online for “COVID testing” and the name of your county or city.

  • How long does it take for test results?

    If you were tested at a Texas Health location

    • Results can take up to a week or longer.
    • A Texas Health nurse will call you with results. If you are a current Texas Health MyChart user, test results are posted as soon as the result is final.
    • While waiting for test results:
      • Stay at home. 
      • Minimize contact with others, including pets.
      • Wear a mask or face covering.
      • Practice safe distancing.
      • Wash your hands often, and sanitize items and surfaces that are touched often.

  • What if my test is positive?
    • If you have tested positive for COVID-19, you will need to stay home, and self-isolate. This means you should avoid contact with others in your household, including pets.
    • For more information on how to stay safe during self-isolation, view the Self-isolation Guidelines section below.
    • You should self-isolate until you meet the criteria to be around others. Talk to your doctor about when you should discontinue self-isolation. View the criteria below to see guidance from the Centers for Disease Control and Prevention (CDC).

    1. If you were tested because:

    • You had/have COVID-19 symptoms AND
    • You were very sick with COVID-19 OR
    • You have other health conditions OR
    • You have a weakened immune system

    Then you will need to call your doctor for advice on how long you’ll need to isolate yourself from others, including pets. 

    2. If you were tested because:

    • You HAD/HAVE COVID-19 symptoms AND
    • You WERE NOT very sick with COVID-19 AND
    • You DO NOT have other health conditions AND
    • You DO NOT have a weakened immune system

    Then you will need to self-isolate in your home until:

    10 days have passed since your first symptom(s) AND

    • You are fever free for at least 24 hours AND
    • You are not using any medication to reduce a fever AND
    • Your symptoms have improved.

    3. If you were tested because:

    • You DID NOT HAVE COVID-19 symptoms AND
    • You WERE NOT very sick with COVID-19 AND
    • You DO NOT have other health conditions AND
    • You DO NOT have a weakened immune system:

    Then you need to stay isolated until 10 days have passed since your first positive COVID-19 non-blood (molecular) test.

  • What if my test is negative?
    • You could still have COVID-19, because it can take up to 14 days from the day you were exposed before you have symptoms or positive results.
    • You may still need to self-isolate based on your current health and COVID-19 status. You should self-isolate until you meet the criteria to be around others. Talk to your doctor about when you should discontinue self-isolation. View the criteria below to see guidance from the Centers for Disease Control and Prevention (CDC).
    • When you self-isolate, you must avoid contact with others in your household, including pets. For more information on how to stay safe during self-isolation, view the Self-isolation Guidelines section below.

    1. If you were tested because you HAD OR HAVE COVID-19 symptoms AND:

    • You have other health conditions OR
    • You have a weakened immune system OR
    • You were very sick with COVID-19:

    Then you need to call your doctor for advice. Your doctor can tell you how long you’ll need to isolate yourself from others, including pets.

    2. If you were tested because you HAD OR HAVE COVID-19 symptoms AND:

    • You DO NOT have other health conditions AND
    • You DO NOT have a weakened immune system AND
    • You WERE NOT very sick with COVID-19:

    Then you will need to self-isolate in your home until:

    • 10 days have passed since your first symptom(s) AND
    • You are fever free for at least 24 hours AND
    • You are not using any medication to reduce a fever AND
    • Your symptoms have improved.

    3. If you were tested because you were AROUND SOMEONE WITH COVID-19 AND:

    • You HAVE NOT TESTED POSITIVE for COVID-19 in the last 90 days:

    Then you will need to self-isolate in your home for 14 days since your last contact with that person. Self-isolate means you MUST stay at home. This is important, because you could still get sick for at least 14 days since you were last around that person.

    4. IF you were tested because you were around AROUND SOMEONE WITH COVID-19 AND:

    • You HAVE TESTED POSITIVE FOR COVID-19 in the last 90 days:

    Then you need to self-isolate in your home until:

    • You have recovered completely from COVID-19 AND
    • You no longer have any COVID-19 symptoms.

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Self-isolation Guidelines

  • Self-isolation means that you must avoid contact with others in your household, including pets.
  • If you have other conditions, a weakened immune system or were very sick with COVID-19, talk to your doctor for advice on how long to isolate.
  • While you are isolating at home, wear a mask and practice safe distancing.
  • Wash your hands often with soap and water for at least 20 seconds or use alcohol-based hand sanitizer that is at least 60% alcohol if soap and water are not available. Be sure your housemates do the same.
  • Clean items and surfaces that are touched often. If you can, stay in a separate bedroom and use a separate bathroom.
  • Call your doctor right away if you develop symptoms or your symptoms get worse.
  • Call 911 if you have trouble breathing, persistent pain or pressure in your chest, new confusion, inability to wake up or stay awake, bluish lips or face, or are having another medical emergency.
  • Texas Health hospitals and Emergency Departments are not able to provide clearance to return to work or school by phone, letter, or email. You will need to be re-checked by your family doctor.
  • If you don't have a doctor, call our customer service team at 877-THR-WELL (847-9355).
  • Remember, it’s perfectly safe and very important to keep in touch with friends and family. You’ll just need to do it by phone and video chat.
Visitor Policy
We know that having your loved ones with you is important. However, we are limiting the number of people in our facilities to protect patients and health care personnel.
  • General Visitor Information

    For Patients with Disabilities or Impairment: One support person is allowed for patients with disabilities or impairment, regardless of the patient’s COVID-19 status. There are no restrictions on visiting hours.

    Support persons must:

    • Meet clinical criteria used for general visitation, i.e., pass COVID-19 screening. The screening includes a temperature and symptom check, as well as no known COVID-19 diagnosis within the past 20 days, at least 24 hours fever free without the use of fever-reducing medications, and improved symptoms.
    • Use PPE appropriate for the patient they are supporting.  In the event the patient is COVID-19 positive, the support person must use hospital-provided PPE. 

    Issues related to access for support persons can be addressed promptly by speaking with the patient’s nurse or another health care professional involved in the patient’s care. If additional assistance is needed, you may dial “0” if you are at the facility or call the facility’s main number and ask for an administrator.

    • Behavioral Health: No visitors. 
    • COVID-19 Patients (Positive or Suspected Positive): No visitors, except for special circumstances*.
    • Emergency Department: One visitor is allowed for patients who do not have COVID-19 or are not suspected of having COVID-19. See the Emergency Department section for details.
    • Hospital Inpatients: One visitor is allowed at a time for patients who do not have COVID-19 or are not suspected of having COVID-19. See the Hospital Inpatients section for details.
    • ICU: One visitor for patients who do not have COVID-19 or are not suspected of having COVID-19. Check with the nurse manager for visiting hours.
    • Labor & Delivery/Postpartum: A support person may be allowed depending on the COVID-19 status of the mother, support person and/or doula. See the Women’s Services section for the details
    • Neonatal ICU (NICU): Two parents/guardians may be allowed depending on their COVID-19 status. See the NICU section for details.
    • Outpatient Services (radiology, lab, pre-admission testing, for example): No visitors.
    • Outpatient Surgery/Procedure: One visitor only. 

    Visiting Hours:

    • Hospital Inpatients: Visiting hours are from 7 a.m. – 7 p.m. Visitors arriving after 7 p.m. will not be able to enter.
    • Emergency Department: No restriction on visiting hours.
    • ICU and NICU: Check with the nurse manager.
    • L&D / Postpartum: No restriction on visiting hours.

    Additional Guidelines:

    • All visitors must be 16 years or older.
    • All visitors are screened when they enter the facility.
    • Visitors with COVID-19 symptoms or other risk factors are not permitted to visit.
    • Visitors who have tested positive for COVID-19 may visit only if they have been fever-free for 24 hours without the use of fever-reducing medications, have improved symptoms, and at least 20 days have passed since first symptom(s) or first positive test date. If permitted to visit, visitor must:
      • Wear the hospital-provided mask at all times
      • Stay in patient’s room at all times
    • Visitors will receive an identification band and will be required to wear a face mask while in the building.
    • We ask that visitors wear the disposable mask we provide. Visitors may wear their own face mask as long as it doesn’t have one-way valves or vents.
    • Visitors who are permitted to visit a COVID-19-positive patient (e.g., patient with a disability or impairment; or an L&D patient) must wear the mask and personal protective equipment (PPE) we provide.
    • Phone calls and video chats are another way to connect with your loved ones.

    * Visitor exceptions may be considered for special situations, such as labor & delivery, disabilities or impairments, or end-of-life.

  • Behavioral Health

    No visitors.

  • COVID-19 Patients (Positive or Suspected Positive)

    No visitors.

  • Emergency Department

    One visitor for patients who do not have COVID-19 or are not suspected of having COVID-19. Visitor must stay with the patient or in the treatment room at all times. Visitors will not be allowed to wait in the waiting room. Visitors are allowed to stay in the patient room overnight, and remain with patient if they are admitted to the hospital, regardless of the time. No visitors will be allowed for COVID-19-positive or suspected positive patients, except for special circumstances. Visitation may be limited if patient’s medical and/or COVID-19 status changes.

  • Hospital Inpatients

    One visitor at a time for patients who do not have COVID-19 or are not suspected of having COVID-19. Visiting hours are 7 a.m. – 7 p.m. Visitors arriving after 7 p.m. will not be able to enter. Visitors are allowed to stay in the patient room overnight, as long as they arrive before 7 p.m. If patient was admitted from the Emergency Department, visitor is allowed to stay overnight, regardless of the time. No visitors will be allowed for COVID-19-positive patients, except for special circumstances. Call the nurse manager for information.

  • ICU

    One visitor for patients who do not have COVID-19 or are not suspected of having COVID-19. Check with the nurse manager for visiting hours.

  • Labor & Delivery/Postpartum

    A support person may be allowed depending on the COVID-19 status of the mother, support person and/or doula, as follows. There is no restriction on visiting hours.

    • For L&D/Postpartum doula: No known COVID-19 diagnosis in past 10 days, at least 24 hours fever free without the use of fever-reducing medications, and improved symptoms.
    • COVID-19-negative patients are able to have one support person who does not have symptoms of COVID-19, plus one external, paid, professional care provider (a doula, for example).
      • support person who is COVID-19-positive is able to visit if:
        • At least 10 days have passed since first symptom(s) or date of initial positive test if having no symptoms AND
        • At least 24 hours have passed since last fever without fever-reducing medications AND
        • Symptoms have improved.
        • If the criteria above are not met, a COVID-19-positive support person can visit for delivery only. After delivery, support person will not be able to visit until criteria are met. If a support person is allowed:
          • Support person must wear hospital-provided mask at all times.
          • Support person must stay in mother’s room at all times.
          • If support person leaves mother’s room, they should be escorted out by staff and not allowed to return.

     

    • COVID-19-positive patients are able to have one support person who does not have symptoms of COVID-19. No outside care provider or doula is allowed.
      • A support person who is COVID-19-positive is able to visit if:
        • At least 10 days have passed since first symptom(s) or date of initial positive test if having no symptoms AND
        • At least 24 hours have passed since last fever without fever-reducing medications AND
        • Symptoms have improved.
        • If the criteria above are not met, a COVID-19-positive support person can visit for delivery only. After delivery, support person will not be able to visit until criteria are met. If a support person is allowed:
          • Support person must wear hospital-provided mask at all times.
          • Support person must stay in mother’s room at all times.
          • If support person leaves mother’s room, they should be escorted out by staff and not allowed to return.
  • Neonatal ICU (NICU)
    • Two parents/guardians are allowed to visit with no restrictions as long as neither parent/guardian has tested positive for COVID-19 and neither has been exposed to a suspected or confirmed COVID-positive person.
      • Exposure is defined as being within 6 feet of a confirmed/suspected COVID-positive person for 15 minutes or longer. Support persons are not allowed for 14 days after exposure.
      • Mother and partner must wear hospital-provided masks.
      • If both mother and partner are unable to visit, they may designate a single support person who has no COVID-19 symptoms and no exposure to confirmed/suspected COVID-19 persons.
    • A previously COVID-19-positive mother and/or partner are allowed to visit if:
      • They have gone 24 hours (1 full day) without any symptom(s) and without using fever-reducing medication AND
      • 10 days have passed since their first symptom or first positive test date (if asymptomatic).
    • Exceptions to visitation by a COVID-19-positive mother and partner may be considered for special situation, such as infant end-of-life.
    • Mother and partner must wear hospital-provided masks.
    • If both mother and partner are unable to visit, they may designate a single support person who has no COVID-19 symptoms and no exposure to confirmed/suspected COVID-19 persons.
    • Check with NICU nurse manager for visiting hours.
       
  • Outpatient Services (radiology, lab, pre-admission testing)

    No visitors.

  • Outpatient Surgery/Procedure

    One visitor only.

  • Patients with Disabilities or Impairment

    One support person is allowed for patients with disabilities or impairments, regardless of the patient’s COVID-19 status. There are no restrictions on visiting hours.

    Support persons must:

    • Meet clinical criteria used for general visitation, i.e., pass COVID-19 screening. The screening includes a temperature and symptom check, as well as no known COVID diagnosis within the past 20 days, at least 24 hours fever free without the use of fever-reducing medications, and improved symptoms.
    • Use PPE appropriate for the patient they are supporting.  In the event the patient is COVID positive, the support person must use hospital-provided PPE. 

    Issues related to access for support persons can be addressed promptly by speaking with the patient’s nurse or another health care professional involved in the patient’s care. If additional assistance is needed, you may dial “0” if you are at the facility or call the facility’s main number and ask for an administrator.

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Appointments and Access

If you have an upcoming appointment:

  • Contact your doctor’s office. You may be able to get care through a virtual visit, in the comfort of your home.
  • Virtual visits are available for some services and doctor offices.
  • If you are a Texas Health patient, call your doctor’s office to see if virtual appointments are available, and schedule an appointment.
  • If you have COVID-19 symptoms, call your doctor before you visit a Texas Health facility.
  • When visiting a Texas Health facility, a greeter will ask about your general health, take your temperature, and give you a face mask.

Thank you for choosing Texas Health. We look forward to serving you and your family.

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