Visitor Guidelines & Your Upcoming Visit
Texas Health is reaffirming our commitment to current masking guidelines.

We will continue to require employees, physicians on the medical staffs, patients and visitors to wear a mask when in all Texas Health facilities and at any Texas Health event, even if a person is vaccinated. Masks, when combined with handwashing and maintaining safe distance, have been proven to be effective at limiting the spread of COVID-19. Our guidelines remain the same to protect our patients and staff, while providing a safe environment for all. Texas Health also is continuing to screen each person entering care facilities as well as limiting visitors for the same reasons.

It is vital that we continue to wear masks to protect our community and each other.


Visitor Guidelines
We know that having your loved ones with you is important. However, we are limiting the number of people in our facilities to protect patients and health care personnel. Effective August 6, 2021, our visitor guidelines have changed to allow one visitor for most hospital inpatients.

Download Visitor Guidelines
  • General Visitor Information

    For patients with disabilities or impairment, one support person is allowed for COVID-19 positive patients, with no restrictions on visiting hours.

    Support persons must:

    • Meet clinical criteria used for general visitation, i.e., pass COVID-19 screening. The screening includes an exposure*, international travel*, and symptom check, as well as no known COVID-19 diagnosis within the past 20 days, at least 24 hours fever free without the use of fever-reducing medications, and improved symptoms.
    • Use PPE appropriate for the patient they are supporting. In the event the patient is COVID-19 positive, the support person must use hospital-provided PPE.

    Issues related to access for support persons can be addressed promptly by speaking with the patient’s nurse or another health care professional involved in the patient’s care. If additional assistance is needed, you may dial “0” if you are at the facility or call the facility’s main number and ask for an administrator. 

    Visiting Hours:

    • Hospital Inpatients: Visiting hours are from 7 a.m. – 7 p.m. Visitors arriving after 7 p.m. will not be able to enter.
    • Emergency Department: No restriction on visiting hours.
    • ICU and NICU: Check with the nurse manager.
    • L&D / Postpartum: No restriction on visiting hours.

    Additional Guidelines:

    • All visitors must be 16 years or older.
    • All visitors are screened when they enter the facility.
    • Visitors with COVID-19 symptoms or other risk factors are not permitted to visit.
    • Visitors who have tested positive for COVID-19 may visit only if they have been fever-free for 24 hours without the use of fever-reducing medications, have improved symptoms, and at least 20 days have passed since first symptom(s) or first positive test date. If permitted to visit, visitor must:
      • Wear the hospital-provided or hospital-approved mask at all times. Bandanas, gaiters, or masks with valves are not allowed.
      • Stay in patient’s room at all times
    • Visitors are required to wear the hospital-provided wristband and face mask at all times. Visitors may also wear a hospital-approved face mask. Bandanas, gaiters, or masks with valves are not allowed.
    • Visitors who are permitted to visit a COVID-19-positive patient (e.g., patient with a disability or impairment; or an L&D patient) must wear the mask and personal protective equipment (PPE) we provide.
    • Phone calls and video chats are another way to connect with your loved ones.

    * Visitor is not allowed if, within the last 14 days, has been within 6 feet of an infected person for a cumulative total of 15 minutes or more over a 24-hour period, when either the visitor or COVID-19-positive person was not wearing a mask. If they have been exposed to a COVID-19-positive person, they must have had a positive COVID-19 test in the last 90 days, but not within the last 20 days (10 days for L&D/NICU). Additionally, visitor is not allowed if, within the last 10 days, has traveled outside the U.S. in the last 10 days, including to Canada or Mexico are not permitted per CDC guidelines.

    ** Visitor exceptions may be considered for special situations, such as labor & delivery, disabilities or impairments, or end-of-life.

  • Behavioral Health

    No visitors.

  • Clergy

    Clergy may visit a COVID-19 negative patient and must pass screening for general visitation, which includes screening for symptoms, international travel*, and exposure risk*.

  • COVID-19 Patients (Positive or Suspected Positive)

    No visitors.

  • Emergency Department

    One visitor for patients who do not have COVID-19 or are not suspected of having COVID-19. Visitor must stay with the patient in the treatment room at all times. The designated visitor is allowed to stay in the patient room overnight, and remain with patient if they are admitted to the hospital, regardless of the time. No visitors are allowed for COVID-19-positive or suspected positive patients, except for special circumstances. Visitation may be limited if patient’s medical and/or COVID-19 status changes. Visitors must leave the waiting room if asked, and wait elsewhere to ensure safe distancing.

  • Hospital Inpatients

    One visitor at a time, up to two per day for patients who do not have COVID-19 or are not suspected of having COVID-19. Visiting hours are 7 a.m. – 7 p.m. Visitors arriving after 7 p.m. will not be able to enter. One visitor is allowed to stay in the patient room overnight, as long as they arrive before 7 p.m. If patient was admitted from the Emergency Department, visitors are allowed to stay overnight, regardless of the time. No visitors are allowed for COVID-19-positive patients, except for special circumstances. Call the nurse manager for information.

  • ICU

    One visitor per patient for patients who do not have COVID-19 or are not suspected of having COVID-19. Check with the nurse manager for visiting hours.

  • Labor & Delivery/Postpartum

    One support person and/or doula may be allowed depending on the COVID-19 status, international travel*, and exposure risk* of the mother, support person and/or doula. Visitors under the age of 16 are not allowed. If the patient does not have COVID-19 or symptoms, the doula may be present. However, if the patient tests positive for COVID-19 at admission, the doula must leave immediately. NOTE: The same support person must remain throughout labor and delivery. Once moved to Postpartum, a COVID-negative mother can have 1 visitor at a time, up to 2 total per day. COVID-19 guidelines for the support persons and/or doula are as follows:

    • For L&D/Postpartum doula: No known COVID-19 diagnosis in past 10 days, at least 24 hours fever free without the use of fever-reducing medications, and improved symptoms. No international travel*, or exposure* to a COVID-19 positive person.
    • COVID-19-negative patients are able to have one support person who does not have symptoms of COVID-19, international travel*, or exposure risk*, plus one external, paid, professional care provider (a doula, for example).
    • The same support person must remain through labor and delivery.
    • Once moved to Postpartum, a COVID-negative mother can have 1 visitor at a time, up to 2 total per day.
    • A support person who is COVID-19-positive is able to visit if:
      • At least 10 days have passed since first symptom(s) or date of initial positive test if having no symptoms AND
      • At least 24 hours have passed since last fever without fever-reducing medications AND
      • Symptoms have improved.
      • If the criteria above are not met, a COVID-19-positive support person can visit for delivery only. After delivery, support person will not be able to visit until criteria are met. If a support person is allowed:
        • Support person must wear hospital-provided mask at all times.
        • Support persons must stay in mother’s room at all times.
        • If support person leaves mother’s room, they should be escorted out by staff and not allowed to return.
    • COVID-19-positive patients are able to have one support person who does not have symptoms of COVID-19, international travel*, or exposure risk*. No outside care provider or doula is allowed.
    • support person who is COVID-19-positive is able to visit if:
      • At least 10 days have passed since first symptom(s) or date of initial positive test if having no symptoms AND
      • At least 24 hours have passed since last fever without fever-reducing medications AND
      • Symptoms have improved.
      • If the criteria above are not met, a COVID-19-positive support person can visit for delivery only. After delivery, support person will not be able to visit until criteria are met. If a support person is allowed:
        • Support person must wear hospital-provided or hospital-approved mask at all times. Bandanas, gaiters, or masks with valves are not allowed.
        • Support person must stay in mother’s room at all times.
        • If support person leaves mother’s room, they should be escorted out by staff and not allowed to return.

    * Visitor is not allowed if, within the last 14 days, has been within 6 feet of an infected person for a cumulative total of 15 minutes or more over a 24-hour period, when either the visitor or COVID-19-positive person was not wearing a mask. If they have been exposed to a COVID-19-positive person, they must have had a positive COVID-19 test in the last 90 days, but not within the last 20 days (10 days for L&D/NICU). Additionally, visitor is not allowed if, within the last 10 days, has traveled outside the U.S. in the last 10 days, including to Canada or Mexico are not permitted per CDC guidelines.

  • Neonatal ICU (NICU)
    • One parent/guardian at a time, up to a total of 2 visitors per patient per day is allowed to visit as long as:
    • Parent/guardian does not have active COVID-19 disease.
    • Parent/guardian, within the last 14 days, has not been within 6 feet of an infected person for a cumulative total of 15 minutes or more over a 24-hour period, when either the visitor or COVID-19-positive person was not wearing a mask. If they have been exposed to a COVID-19-positive person, they must have had a positive COVID-19 test in the last 90 days, but not within the last 10 days.
    • Must wear hospital-provided masks.
    • If unable to visit, parent/guardian may designate a single support person who has no COVID-19 symptoms, international travel*, and no exposure* to COVID-19-positive persons in the previous 14 days.
    • A previously COVID-19-positive parent/guardian is allowed to visit if:
    • They have gone 24 hours (1 full day) without any symptom(s) and without using fever-reducing medication AND
    • 10 days have passed since their first symptom or first positive test date (if asymptomatic).
    • Exceptions to visitation by a COVID-19-positive parent/guardian may be considered for special situation, such as infant end-of-life.
    • Must wear hospital-provided masks.
    • If unable to visit, parent/guardian may designate a single support person who has no COVID-19 symptoms and no exposure* to COVID-19-positive persons in the previous 14 days.
    • Check with NICU nurse manager for visiting hours.

    * Visitor is not allowed if, within the last 14 days, has been within 6 feet of an infected person for a cumulative total of 15 minutes or more over a 24-hour period, when either the visitor or COVID-19-positive person was not wearing a mask. If they have been exposed to a COVID-19-positive person, they must have had a positive COVID-19 test in the last 90 days, but not within the last 20 days (10 days for L&D/NICU). Additionally, visitor is not allowed if, within the last 10 days, has traveled outside the U.S. in the last 10 days, including to Canada or Mexico are not permitted per CDC guidelines.

  • Outpatient Services (radiology, lab, pre-admission testing)

    One visitor may be allowed dependent on facility space availability. The visitor may not change at any time.

  • Outpatient Surgery/Procedure (includes L&D and Surgery Waiting Areas)

    One visitor may be allowed dependent on facility space availability.

  • Patients with Disabilities or Impairment

    For patients with disabilities or impairment, one support person is allowed for COVID-19 positive patients, with no restrictions on visiting hours.

    Support persons must:

    • Meet clinical criteria used for general visitation, i.e., pass COVID-19 screening. The screening includes an exposure*, international travel*, and symptom check, as well as no known COVID diagnosis within the past 20 days, at least 24 hours fever free without the use of fever-reducing medications, and improved symptoms.
    • Use PPE appropriate for the patient they are supporting. In the event the patient is COVID positive, the support person must use hospital-provided PPE.

    Issues related to access for support persons can be addressed promptly by speaking with the patient’s nurse or another health care professional involved in the patient’s care. If additional assistance is needed, you may dial “0” if you are at the facility or call the facility’s main number and ask for an administrator.

    * Visitor is not allowed if, within the last 14 days, have been within 6 feet of an infected person for a cumulative total of 15 minutes or more over a 24-hour period, when either the visitor or COVID-19-positive person was not wearing a mask. If they have been exposed to a COVID-19-positive person, they must have had a positive COVID-19 test in the last 90 days, but not within the last 20 days (10 days for L&D/NICU). Additionally, visitor is not allowed if, within the last 10 days, has traveled outside the U.S. in the last 10 days, including to Canada or Mexico are not permitted per CDC guidelines.

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How We’re Keeping You Safe

Texas Health has taken steps to help limit the spread of COVID-19 and make our facilities safe for everyone:

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