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Patient Guide
Thank you for choosing Texas Health! The system's Patient Guide — linked below — is designed with you in mind, using insights from our patients and families, and contains information that they deemed most important and helpful while receiving care. We hope that you find it useful as well.
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If you have scheduled an upcoming service, maternity stay or elective surgery, you can now conveniently pre-register through the Texas Health MyChart patient portal!
Non-Maternity
- Texas Health MyChart Website: Find your appointment and click eCheck-In to preregister.
- Texas Health MyChart app: After logging in, click Appointments. Find your appointment and click eCheck-In to preregister.
Maternity
If you do not have a Texas Health MyChart account, create one now!
If you are scheduled for services at Texas Health Huguley, please visit Patient Resources at TexasHealthHuguley.org.
If you are scheduled for services at Texas Health Mansfield, please visit Patient Resources and select Admission.
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Advanced Directives
The law requires that patients are given enough information to make an informed choice about giving or refusing permission (consent) for medical care and treatment. By law, an adult has the right to agree to or refuse treatment, and has a right to be informed of the possible medical outcomes of refusing care or treatment.
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Following are links to handy Quick Guides about services and offerings at respective Texas Health hospitals.
- Texas Health Allen
- Texas Health Alliance
- Texas Health Arlington Memorial
- Texas Health Azle
- Texas Health Burleson
- Texas Health Clearfork
- Texas Health Cleburne
- Texas Health Dallas
- Texas Health Denton
- Texas Health Flower Mound
- Texas Health Fort Worth
- Texas Health Frisco
- Texas Health HEB
- Texas Health Huguley
- Texas Health Kaufman
- Texas Health Mansfield
- Texas Health Plano
- Texas Health Prosper
- Texas Health Rockwall
- Texas Health Southwest
- Texas Health Specialty Hospitals
- Texas Health Stephenville
- Texas Health Willow Park
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Visiting Hours
Hospital patients may receive visitors at any time, though specialty units may have some variation.
Please check with a unit nurse regarding specific hours and quiet time guidelines, or if you have any special needs or requests.
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Fax Numbers
Texas Health Resources typically does not post fax numbers for hospital departments or physician offices.
For assistance, please contact your doctor's office directly or call 877-847-9355.
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Health Risk Assessments
Take a simple step to address your health one of our quick, free health risk assessments. Our online tools can help you understand your pain or risk level, so you can determine whether it’s time to see a physician.
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Notice of Privacy Practices
The Notice describes how medical information about you may be used and disclosed, and how you can get access to this information.
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Medical Records
Depending on where you had an appointment or procedure, your options for viewing or requesting medical records may vary.
Looking for Shot Records?
Find out how to get copies of your child's immunization records
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Birth Certificates
During your hospital stay, a coordinator will contact you to complete the necessary paperwork to record your baby’s birth. You will be given documentation that you can send to your insurance company. If you have not received a visit from the coordinator, talk with your nurse.
Get more information on requesting your child’s birth certificate or Social Security information.
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Patient Rights and Responsibilities
You are entitled to rights as a patient of Texas Health.
Sus Derechos Como Paciente
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Language Services
Texas Health Resources offers language assistance and services at no cost to our patients, families and guests whose preferred language is not English and to people with disabilities.
Language assistance is available through written information and qualified interpreters including on-site interpreting, over-the-phone interpreting and video remote interpreting in more than 200 languages 24 hours a day, seven days a week.
Please ask your caregiver for assistance. Your care team is always available to answer any questions and provide more information.
Texas Health Resources ofrece asistencia y servicios de idiomas sin costo para nuestros pacientes, familias e invitados cuyo idioma preferido no es el inglés y para las personas con discapacidades.
La asistencia de idiomas está disponible a través de información escrita e intérpretes calificados, incluyendo interpretación en persona, interpretación por teléfono e interpretación remota en video en más de 200 idiomas las 24 horas del día, los siete días de la semana.
Por favor, pida ayuda a su cuidador. Su equipo de atención siempre está disponible para responder cualquier pregunta y proporcionar más información.
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Recognize and Honor a Texas Health Nurse
If you have been inspired by the special care of a Texas Health nurse, please tell us about your experience.
The Healing Hands. Caring Hearts.℠ Award honors Texas Health Resources nurses who take great care of their patients.
Resources & Information
Select a resource to learn more and get started.
Insurance and Costs
Find out about insurance plans accepted at Texas Health facilities, request a cost estimate or learn about financial assistance.
Preparing for Surgery
Knowing what to expect before surgery will help you and your loved ones be prepared. Our checklist, guides, and frequently asked questions can help.
Advance Directives
An advance directive, or living will, provides helpful guidance for those closest to you if they must make medical decisions when you cannot speak for yourself.
Obtain a Birth Certificate and SSN
Parents may request a birth certificate and a Social Security number for their newborn.