To be in the program, you will need a home for us to bring your equipment and technology. Your home must be one consistent address during the program. You also need a caretaker. A caretaker is a loved one or someone who can help take care of you while you are home.*

Most of your visits will be through video call. However, you will have some in-person visits from your care team members. You will also have a team member come to your home to install/remove your equipment or technology. Any visits to your home will be scheduled and you will know about them ahead of time.

If you are expecting an in-person visit, please make sure:

• All animals are behind closed doors
• All weapons are locked up
• Your home is free of smoking

We will bring medical equipment and technology to your home. Everything will be connected to your care team so they can stay updated on your health. We will bring and set up:

• Computer tablet
• Wi-Fi phone
• Internet router
• Wearable watch - Personal Emergency Response System (PERS)
• Weight scale
• Blood pressure monitor
• Pulse and Oxygen Monitor
• Backup power supply

Your care team will create a care plan for you. In a typical day, you can expect:

• 24/7 monitoring by your care team.
• 24/7 access to talk to your care team
• Video and in-home visits with your care team
• In-home lab tests, x-rays, ultrasound, IV therapies, and more special care

Just as if you were in the hospital, we ask that you stay home while you’re in this program. If you need to leave the house, talk to your care team about if it is safe for you do so. Your care team may want you to stay home and rest just like you would in a hospital.

You have 24/7 access to your care team. If you need help, use the tablet to alert us. You will have a team working to get to you as quickly as possible. If you ever have a medical emergency, please call 911.

We know how important the privacy of your health information is. We will use your health, demographic, and other information from your medical record to care for you. Your care team may take photographs and/or recordings of you for your care, but they will never be shared to other parties.

We will bring any special care that you need to you! This means that care team members may come to your home or bring equipment to your home.

Yes, your care team will work with your primary doctor to coordinate your care plan.

You will be responsible for taking your medications. A care team member may watch you take your medicine through video call or in person. There will also be times where you will use your equipment to check your blood pressure, oxygen levels, etc.

Your care is our top priority. You will receive the same care as if you were in the hospital. You will be monitored 24/7, and have daily visits with your care team. Your health is being monitored around the clock to be sure your needs are being met.

Most insurance plans will cover most, or all the costs. Your payment responsibility will depend on your health plan’s benefits. All of your care will be included in your program.

While you are in this program, other home health care services will be on hold. We will get you all of the care you need through our program. When you complete the program, we will resume your pre-existing home health care services.

When you are well enough to complete the program, our care team will work with your primary doctor to create a care plan. We will remove the equipment and technology. You might also receive a survey. We value your feedback and use it to make improvements to care.

• A doctor who creates your care plan
• Sets your goals, and has video calls with you
• Works with your primary care doctor

• Helps you start the program
• Gives you 24/7 help and health advice
• Helps you understand your condition, medicines, treatments, etc.

• Visits you in your home at the beginning of the program, and as needed
• Creates your care plan for when you complete the program

• Works to get your equipment and technology
• Helps document your care plan for your health record

There will be other care providers that will come to your home as needed, such as:

• Infusion therapy
• Pharmacy staff
• Paramedics (provide any necessary transportation)
• Bloodwork
• Imaging technicians (for necessary x-rays)
• Physical therapy
• Occupational therapy
• Speech therapy