Here for you. And your safety | Texas Health

We're taking these steps and more every day.

Virtual visits for patients and loved ones available and encouraged

Dedicated building entrances with visitor screening stations

Limited number of visitors on campus; all are screened at arrival

Screening stations provide temperature checks, hand hygiene, and masks

Increased hand hygiene practices for visitors and patients

Patients tested prior to most procedures

Re-configured seating areas to allow for safe distancing

Elimination of communal water, food and beverage station

Separation of patients according to positive negative status

Universal masking in place: all visitors, patients, and staff wear mask while on campus

Consumer hotline staffed by nurses to help address questions and concerns

Post-discharge follow-up calls to check on patients

Staff self-monitor for symptoms including temperature checks; symptomatic caregivers must stay home

Nurse and patient wearing masksNurse and patient wearing masks
Your Upcoming Hospital Visit
We have modified many of our procedures to help keep our patients, their visitors, our care teams, and the entire North Texas community safe. Find information to help you prepare for your surgery or procedure.

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COVID-19 Resources

Find information on COVID-19 symptoms, testing, visitor policies, safety and more.

Testing
  • Should I get tested for COVID-19?
    • If you have symptoms, call your doctor first. Your doctor may order testing based on your symptoms and risk factors.
    • Some people can get better at home and may not need to be tested.
  • Where can I get tested for COVID-19?
    • If you are having a planned procedure at Texas Health, you will be tested before the procedure as part of your pre-admission testing. Our scheduling team will call you to set up a testing appointment.
    • If your Texas Health doctor ordered COVID-19 testing, the doctor’s office staff can help you make the testing appointment.
    • There may also be local testing resources available to the general public.
    • To learn more about public testing sites, contact one of the agencies below, or search online for “COVID testing” and the name of your county or city.

  • How long does it take for test results?

    If you were tested at a Texas Health location

    • Results can take up to a week or longer.
    • A Texas Health nurse will call you with results. If you are a current Texas Health MyChart user, test results are posted as soon as the result is final.
    • While waiting for test results:
      • Stay at home. 
      • Minimize contact with others, including pets.
      • Wear a mask or face covering.
      • Practice safe distancing.
      • Wash your hands often, and sanitize items and surfaces that are touched often.

  • What if my test is positive?
    • If you have tested positive for COVID-19, you will need to stay home, and self-isolate. This means you should avoid contact with others in your household, including pets.
    • For more information on how to stay safe during self-isolation, view the Self-isolation Guidelines section below.
    • You should self-isolate until you meet the criteria to be around others. Talk to your doctor about when you should discontinue self-isolation. View the criteria below to see guidance from the Centers for Disease Control and Prevention (CDC).

    1. If you were tested because:

    • You had/have COVID-19 symptoms AND
    • You were very sick with COVID-19 OR
    • You have other health conditions OR
    • You have a weakened immune system

    Then you will need to call your doctor for advice on how long you’ll need to isolate yourself from others, including pets. 

    2. If you were tested because:

    • You HAD/HAVE COVID-19 symptoms AND
    • You WERE NOT very sick with COVID-19 AND
    • You DO NOT have other health conditions AND
    • You DO NOT have a weakened immune system

    Then you will need to self-isolate in your home until:

    10 days have passed since your first symptom(s) AND

    • You are fever free for at least 24 hours AND
    • You are not using any medication to reduce a fever AND
    • Your symptoms have improved.

    3. If you were tested because:

    • You DID NOT HAVE COVID-19 symptoms AND
    • You WERE NOT very sick with COVID-19 AND
    • You DO NOT have other health conditions AND
    • You DO NOT have a weakened immune system:

    Then you need to stay isolated until 10 days have passed since your first positive COVID-19 non-blood (molecular) test.

  • What if my test is negative?
    • You could still have COVID-19, because it can take up to 14 days from the day you were exposed before you have symptoms or positive results.
    • You may still need to self-isolate based on your current health and COVID-19 status. You should self-isolate until you meet the criteria to be around others. Talk to your doctor about when you should discontinue self-isolation. View the criteria below to see guidance from the Centers for Disease Control and Prevention (CDC).
    • When you self-isolate, you must avoid contact with others in your household, including pets. For more information on how to stay safe during self-isolation, view the Self-isolation Guidelines section below.

    1. If you were tested because you HAD OR HAVE COVID-19 symptoms AND:

    • You have other health conditions OR
    • You have a weakened immune system OR
    • You were very sick with COVID-19:

    Then you need to call your doctor for advice. Your doctor can tell you how long you’ll need to isolate yourself from others, including pets.

    2. If you were tested because you HAD OR HAVE COVID-19 symptoms AND:

    • You DO NOT have other health conditions AND
    • You DO NOT have a weakened immune system AND
    • You WERE NOT very sick with COVID-19:

    Then you will need to self-isolate in your home until:

    • 10 days have passed since your first symptom(s) AND
    • You are fever free for at least 24 hours AND
    • You are not using any medication to reduce a fever AND
    • Your symptoms have improved.

    3. If you were tested because you were AROUND SOMEONE WITH COVID-19 AND:

    • You HAVE NOT TESTED POSITIVE for COVID-19 in the last 90 days:

    Then you will need to self-isolate in your home for 14 days since your last contact with that person. Self-isolate means you MUST stay at home. This is important, because you could still get sick for at least 14 days since you were last around that person.

    4. IF you were tested because you were around AROUND SOMEONE WITH COVID-19 AND:

    • You HAVE TESTED POSITIVE FOR COVID-19 in the last 90 days:

    Then you need to self-isolate in your home until:

    • You have recovered completely from COVID-19 AND
    • You no longer have any COVID-19 symptoms.

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Questions about Coronavirus (COVID-19)? Call the Texas Health Coronavirus Hotline Monday - Friday, 7 a.m. – 7 p.m. to speak with a nurse.
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