Here for you. And your safety | Texas Health

We're taking these steps and more every day.

Virtual visits for patients and loved ones available and encouraged

Dedicated building entrances with visitor screening stations

Limited number of visitors; all are screened at arrival

Screening stations, temperature checks and mask confirmation at arrival

Increased hand hygiene practices

Patients tested prior to most procedures

Reconfigured seating areas to allow for safe distancing

Elimination of communal water, food and beverage stations

Separation of patients according to positive/negative status

Universal masking required

Consumer hotline staffed by nurses to help address questions and concerns

Staff screened at arrival; symptomatic caregivers must stay home

Nurse and patient wearing masksNurse and patient wearing masks
Your Upcoming Hospital Visit
We have modified many of our procedures to help keep our patients, their visitors, our care teams, and the entire North Texas community safe. Find information to help you prepare for your surgery or procedure.

Learn More

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Your Pregnancy and Delivery during COVID-19 Precautions
What to expect when you arrive at the hospital for a maternity stay.
Questions about Coronavirus (COVID-19)? Call the Texas Health Coronavirus Hotline to speak with a nurse, Monday through Friday, 7 a.m. to 7 p.m.
COVID-19 Resources

Find information on COVID-19 symptoms, testing, visitor guidelines, safety and more.

Testing
  • Should I get tested for COVID-19?
    • If you have symptoms, call your doctor first. Your doctor may order testing based on your symptoms and risk factors.
    • Some people can get better at home and may not need to be tested.
  • Where can I get tested for COVID-19?

    View a map of the public test sites and drive-thru testing locations closest to you.

    If you are having a planned procedure at Texas Health, you will be tested before the procedure as part of your pre-admission testing. Our scheduling team will call you to set up a testing appointment.

    If your Texas Health doctor ordered COVID-19 testing, the doctor’s office staff can help you make the testing appointment.

    Local Resources

    City of Dallas
    214-670-3111
    City of Fort Worth
    817-392-8478
    Collin County Public Health (CCPH)
    972-548-5500
    Dallas County Health & Human Services (DCHHS)
    214-819-2000
    Denton County Public Health (DCPH)
    940-349-2585
    Tarrant County Public Health (TCPH)
    817-248-6299
    Texas Department of State Health Services (DSHS)
    Local call to 2-1-1, option 6
    Texas Health Information
    (Physician Referral, Class Registration)
    877-THR-WELL (877-847-9355)
  • How long does it take for test results?

    If you were tested at a Texas Health location

    • Results can take up to a week or longer.
    • A Texas Health nurse will call you with results. If you are a current Texas Health MyChart user, test results are posted as soon as the result is final.
    • While waiting for test results:
      • Stay at home. 
      • Minimize contact with others, including pets.
      • Wear a mask or face covering.
      • Practice safe distancing.
      • Wash your hands often, and sanitize items and surfaces that are touched often.

  • What if my test is positive?
    • If you have tested positive for COVID-19, you will need to stay home, and self-isolate. This means you should avoid contact with others in your household, including pets.
    • For more information on how to stay safe during self-isolation, view the Self-isolation Guidelines section below.
    • You should self-isolate until you meet the criteria to be around others. Talk to your doctor about when you should discontinue self-isolation. View the criteria below to see guidance from the Centers for Disease Control and Prevention (CDC).

    1. If you were tested because:

    • You had/have COVID-19 symptoms AND
    • You were very sick with COVID-19 OR
    • You have other health conditions OR
    • You have a weakened immune system

    Then you will need to call your doctor for advice on how long you’ll need to isolate yourself from others, including pets. 

    2. If you were tested because:

    • You HAD/HAVE COVID-19 symptoms AND
    • You WERE NOT very sick with COVID-19 AND
    • You DO NOT have other health conditions AND
    • You DO NOT have a weakened immune system

    Then you will need to self-isolate in your home until:

    10 days have passed since your first symptom(s) AND

    • You are fever free for at least 24 hours AND
    • You are not using any medication to reduce a fever AND
    • Your symptoms have improved.

    3. If you were tested because:

    • You DID NOT HAVE COVID-19 symptoms AND
    • You WERE NOT very sick with COVID-19 AND
    • You DO NOT have other health conditions AND
    • You DO NOT have a weakened immune system:

    Then you need to stay isolated until 10 days have passed since your first positive COVID-19 non-blood (molecular) test.

  • What if my test is negative?
    • You could still have COVID-19, because it can take up to 14 days from the day you were exposed before you have symptoms or positive results.
    • You may still need to self-isolate based on your current health and COVID-19 status. You should self-isolate until you meet the criteria to be around others. Talk to your doctor about when you should discontinue self-isolation. View the criteria below to see guidance from the Centers for Disease Control and Prevention (CDC).
    • When you self-isolate, you must avoid contact with others in your household, including pets. For more information on how to stay safe during self-isolation, view the Self-isolation Guidelines section below.

    1. If you were tested because you HAD OR HAVE COVID-19 symptoms AND:

    • You have other health conditions OR
    • You have a weakened immune system OR
    • You were very sick with COVID-19:

    Then you need to call your doctor for advice. Your doctor can tell you how long you’ll need to isolate yourself from others, including pets.

    2. If you were tested because you HAD OR HAVE COVID-19 symptoms AND:

    • You DO NOT have other health conditions AND
    • You DO NOT have a weakened immune system AND
    • You WERE NOT very sick with COVID-19:

    Then you will need to self-isolate in your home until:

    • 10 days have passed since your first symptom(s) AND
    • You are fever free for at least 24 hours AND
    • You are not using any medication to reduce a fever AND
    • Your symptoms have improved.

    3. If you were tested because you were AROUND SOMEONE WITH COVID-19 AND:

    • You HAVE NOT TESTED POSITIVE for COVID-19 in the last 90 days:

    Then you will need to self-isolate in your home for 14 days since your last contact with that person. Self-isolate means you MUST stay at home. This is important, because you could still get sick for at least 14 days since you were last around that person.

    4. IF you were tested because you were around AROUND SOMEONE WITH COVID-19 AND:

    • You HAVE TESTED POSITIVE FOR COVID-19 in the last 90 days:

    Then you need to self-isolate in your home until:

    • You have recovered completely from COVID-19 AND
    • You no longer have any COVID-19 symptoms.

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Virtual Visits
You can now visit with a Texas Health Physicians Group family care or internal medicine provider virtually by video call on your smart phone, tablet or computer. Schedule a visit online or by phone with your provider or find a new provider today.
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Fighting the Flu, Cold and COVID-19
Combating the spread of flu is more important than ever this season. Find resources for flu care and prevention, and how symptoms compare to the common cold and COVID-19.
Back to Work Guidelines
COVID-19 + Flu Season: Is Your Business Ready?
Ill employee? Learn what the symptoms are telling you. Plus, get critical flu vaccine info and important steps to take this season.

COVID-19 Frontlines


Texas Health is right there with you.

Now we need you right there with us.




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Support Frontline Workers
From donating meals and supplies to giving blood, there are many ways to support Texas Health’s frontline workers and caregivers as COVID-19 continues to impact our community.
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Help Researchers Learn about Prevalence of COVID-19 in Dallas and Tarrant Counties
UT Southwestern and Texas Health are testing tens of thousands of people representing a cross-section of the North Texas population.
Jessica and Heather
Right There With You. Whatever Comes.
Read real patient stories of compassion and hope.
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