Thank you for choosing Texas Health Resources for your health care needs. We are committed to improving the health of the people in the communities we serve. This includes assisting our patients as they navigate the hospital billing process.

Up Front Payment
Our practice is to collect all known fees when you register at the hospital - including deductibles, co-payments and co-insurance - based on estimated charges. Your final bill will reflect actual charges for services provided, which may be higher or lower than the estimate provided at registration. If actual charges are higher than estimated, we may ask you for additional payment. If actual changes are lower than estimated, we will process the appropriate refund.

Payment by Insurance
If you have health insurance, we will bill your insurance carrier shortly after your visit and then send you notification of the charges submitted. This statement is for informational purposes only. You should also receive an explanation of benefits (EOB) from your insurance company explaining how it processed your claim and the amount due by you. This process is usually complete within 60 days of discharge.

Your insurance company may contact you for additional information to process your claim. Please respond as quickly as possible to ensure you receive the maximum benefit from your coverage.

After the insurance payment has been received, you will receive a final billing statement from Texas Health Resources for the remaining balance, which may include deductibles, co-payments and any non-covered charges. If you have questions regarding the way your claim was processed, please contact your insurance company directly.

Payment is due upon receipt of the final billing statement. If payment in full is not possible, Texas Health Resources allows a monthly payment plan (without an interest charge) depending on your account balance. Contact customer service at 1-800-890-6034 to set up a payment plan.

Payment without Insurance
Our facility offers a discount for patients without health insurance. The discount is equal to 45 percent of the estimated gross charges for anticipated hospital charges. It is automatically applied at the time of billing to all accounts designated as "self-pay" when charity assistance criteria are not met. After the discount is applied, we will ask for payment of the balance in full. If payment in full is not possible, we will work with you to set up a payment plan, obtain coverage through Medicaid or apply for Charity Care assistance.

The Texas Health uninsured discount applies only to hospital charges. Charges for physician professional services that are provided while a patient is hospitalized, or charges by other providers for non-hospital services, are not covered by the Texas Health discount policy.

Multiple Bills
Your hospital bill contains charges for hospital services only. Certain professional and physician services are often performed along with hospital services as ordered by your various treating physicians. You will be billed separately for these services provided by your physician, ER physicians, radiologists, hospitalists, pathologists, cardiologists, neonatologists and/or anesthesiologists.

Texas Health Resources cannot ensure physicians are contracted providers with your insurance company's provider network. If an out-of-network physician provides professional services, it is likely you will be responsible for these expenses. Questions about these bills should be directed to the physician office listed on the billing statement for these services.

Online Bill Payment
If you have a balance after discharge, the Texas Health Resources website enables you to pay your bill online with an e-check, debit or credit card. This is an easy, secure and free way to submit payment. Follow this Pay Hospital Bill link and then click the Pay My Bill icon. To make a payment, you will be asked to enter your Account Number and Access Code, both of which can be found on the top portion of your Texas Health Resources billing statement.

Payment can also be made over the phone by calling our customer service department at 1-800-890-6034. Your account number will also be requested for this transaction.

Customer Service
We are pleased to answer your questions or provide additional information. Our customer service representatives can be reached at 1-800-890-6034 from 8:00 a.m. to 4:30 p.m. A representative will request your account number and be available to answer any questions about your account and/or bill.

Customer service representatives are happy to assist with the following billing services:

  • Pay Your Bill
  • Set Up a Payment Plan
  • Request an Itemized Bill
  • Address Insurance Coverage Questions
  • Request Charity Care Assistance

Automated phone service is available 24 hours a day, seven days a week. Questions can also be e-mailed to CustomerService@TexasHealth.org.

Annual Report of Community Benefits
Each year Texas Health Resources files a Community Benefits Plan with the Texas Department of Health, Bureau of State Health Data and Policy. The Community Benefits Plan is public information as of the date it is filed with the Texas Department of Health and is available from the Department on request at the address below.

Texas Department of Health
Bureau of State Health Data and Policy Analysis
1110 West 49th Street
Austin, Texas 78756

Texas Health Resources Business Office
1-800-890-6034
CustomerService@TexasHealth.org

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