Frequently Asked Questions
​Clinical Guidance
  • What is our current masking policy?

    All care team members should wear a face mask while at work, even in buildings that don't provide patient care. Community spread of COVID-19 is occurring in North Texas, and there is potential to encounter contagious, but asymptomatic, patients in the course of routine care duties.

    This applies to everyone in our buildings, including clinicians, administrative team members and all other support staff. Everyone has an important role in controlling the spread of the virus and keeping ourselves and our patients safe.

    The bullets below provide general guidance. If you have any department-specific questions, please check with your supervisor.

    • Face masks should be worn at all times and may be worn continuously between rooms of non-isolated patients, as well as public or common areas.
    • In public areas, maintain a safe social distance of 6 feet or more while also wearing a face mask.
    • In break rooms, wear a face mask unless you are eating. Then maintain a distance of at least 6 feet between you and others.
    • Face masks should be discarded at the end of your shift and earlier if they become damp, soiled or contaminated.
    • N95 masks should only be worn during or immediately after aerosol-generating procedures in patient rooms and not in common/public areas.
    • Processes at entrances are not changing at this time.

    This procedure should be followed whenever a face mask change is required:

    • Perform appropriate hand hygiene.
    • Remove and discard your face mask.
    • Perform appropriate hand hygiene.
    • Put on a face mask before entering a patient's room, patient care area or common area.
    • Replace face mask if it becomes damp, soiled, contaminated, or there is suspicion of contamination while providing patient care, and discard after leaving patient room or care area.

    As always, thank you for your commitment to the safety of our patients and each other. We appreciate all of your continued efforts as we confront COVID-19 together.

  • What about masking for intubations/extubations?

    Due to the evolving coronavirus situation and the potential for asymptomatic carriage, all caregivers will use N-95 masks on all patients for which their surgery or procedure is aerosol-producing, including intubations and extubations. This guideline applies to all staff in areas where aerosol-producing procedures are performed. Accordingly, the number of personnel in these areas at the time of these procedures should be minimized.

    Post-aerosol generating procedure, no one can enter a care area or operating room without an N95 mask until the particular area or operating room has a full air exchange. For operating rooms this is typically 21 minutes, but specific air exchange rates vary between facilities and rooms.  Please confirm air exchange rates in the care areas where patients would be undergoing aerosol-generating procedures at your facilities and account for this with implementation of the new masking guidance. Additionally, common therapies such as nebulizer treatments, BIPAP, and CPAP are also considered aerosol-generating. N95 masks should be worn in patient rooms where these therapies are being used.

  • How should personal items from patients be handled?

    Staff handling personal items from patients should wear gloves and must use hand sanitizer between patients. Staff should also encourage the patient to use hand sanitizer before handing objects and after staff hands the object back to the patient. Also:

    • Masks should be used throughout the day and should be changed daily or when wet or soiled.
    • Gloves should be changed daily and sooner if torn or soiled.
    • Staff should always perform hand hygiene before and after glove use.
  • Can we use the tube system for potential COVID-19 specimens?

    Texas Health has completed a risk assessment and determined the pneumatic tube system can be used to transport specimens for suspected COVID-19.

  • What does PUI stand for?

    A person under investigation (PUI) is someone who will be tested for COVID-19 specifically.

  • If I'm exposed to a COVID-19 PUI or confirmed positive patient, why can't I be tested right away and not have to wait 14 days?

    COVID-19 has a two- to 14-day incubation period, which means symptoms of the virus can begin anytime between two and 14 days after exposure to someone with the disease. If someone is tested for the virus before the 14 days and their test is negative, they could still become positive up to 14 days. A negative test prior to 14 days does not mean that the person will not become ill.

  • Should alcohol hand sanitizer be used for hand hygiene when caring for a COVID-19 person under investigation or presumptive/confirmed case, or is non-alcohol hand sanitizer OK?

    Caregivers should perform hand hygiene by using alcohol-based hand rub (ABHR) with 60-95% alcohol or washing hands with soap and water for at least 20 seconds. If hands are visibly soiled, use soap and water before returning to ABHR. The alcohol hand sanitizer used by Texas Health Resources has an alcohol content greater than 60%.

  • What if I have questions or concerns regarding my mask fit?

    Please call and make an appointment with Employee Health for review and discussion.

  • Do nurses' necks need to be covered with PPE?

    There is no recommendation from the CDC to cover your neck as protection from COVID-19. If the skin on your neck is intact, your neck doesn't need to be covered.

  • Should caregivers be covering their hair to protect themselves from COVID-19?

    Right now, there is no guidance from the CDC for wearing hair protection because it is unlikely that you would acquire the virus through contaminated hair. However, Texas Health clinical leaders will continue to look at information and consider if hair protection is recommended in the future. If you do wear your own head cover, you need to wash it every day.

  • I've seen where The Joint Commission says individuals can wear homemade masks when hospitals are not able to provide PPE. Can we wear our own?

    The Joint Commission specified that homemade masks were only to be worn if the organization is unable to provide standard PPE. Texas Health is providing appropriate PPE to care team members who need it. Individuals should continue to wear PPE provided by Texas Health.

  • How do we practice social distancing while caring for patients?

    If you are wearing the appropriate PPE, you do not have to practice social distancing with patients.

  • During end-of-life care, should family members be fit-tested for N95 respirators?

    A team is considering all aspects of end-of-life care, including how family members are allowed to visit at end of life. Family members should not be in the room for extubation; at this time, we need to wait until after extubation and air exchanges occur before we allow them in the room. Additional guidance can be found in the Operations Guidance Manual (page 68).

  • Is it safe to allow patients to sign papers and use our ink pens?
    A recent study published in the New England Journal of Medicine revealed the virus can live on inanimate objects, such as cardboard. Paper and pens were not tested. Due to the handling and manipulation of paper, it's unlikely the virus would be transmitted by paper. Be sure to perform hand hygiene after handling paper or pens. Wipe down pens with a disinfectant or alcohol prep pad.
  • Should employees who work in buildings that are attached to a Texas Health facility that provides patient care (such as a professional building) follow the masking guidelines?

    Yes.

  • Are we using observers for donning and doffing PPE?

    No. We are not utilizing observers as we are using PPE that we routinely use. Use our Error Prevention Tools, such as CUS and Cross Check, if you observe someone improperly using PPE.

  • Are we using full face shields or shield/face mask combo?

    We currently recommend using full face shields. Texas Health is taking a standardized approach to what we use. Prior to the beginning of the COVID-19 outbreak, some Texas Health hospitals were trying different products. Because they had already started down that path, they are continuing to use them, giving us the opportunity to evaluate them further.

  • Can I wear my own N95 respirator?

    No. You should only use Texas Health's PPE at this time.

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Operational Guidance
  • What if I want to be tested for COVID-19?

    More COVID-19 testing sites are operating across the Metroplex to help individuals get their results. Texas Health employees who choose to utilize these testing sites are required to report positive results to Employee Health. The policy can be found here. Some users may have to log into the policy portal.

  • What if I get stopped by law enforcement on my way to work?

    Employees should not be stopped from continuing to go to or from their workplace. However, if you are stopped by law enforcement:

    • Present them with your Texas Health ID badge
    • Share this letter with them
    • Let them know that you work for a health care system, and you are engaged in an essential activity for an essential business. This applies to all Texas Health employees.

  • Whom do I contact?

    To facilitate communicationwith specified functional areas, we are deploying COVID-19 email boxes for Clinical Operations, Finance, Human Resources, Liaison Officer and Supply Chain. All emails related to COVID-19 should go to these boxes:


    All emails received from third parties (e.g. vendors, neighborhood associations, individuals, churches, etc.) offering to help Texas Health with supply or other needs we may have relating to the pandemic should be directed to COVIDSupplies@TexasHealth.org.

    ALL OTHER SUPPLY-RELATED REQUESTS SHOULD CONTINUE TO BE DIRECTED THROUGH EXISTING CONTACTS WITHIN TEXAS HEALTH'S SUPPLY CHAIN MANAGEMENT.

    COVID-19 issues relating to governmental entities, including but not limited to emergency management functions, American Hospital Association/Texas Hospital Association, Dallas-Fort Worth Hospital Council and similar organizations, should be sent to COVIDLiaison@TexasHealth.org. Also, emails relating to data requests from these same groups.

    These email accounts will be actively monitored by a team of individuals.

    Function Email Box Name and Email Address Appropriate Email Topics

    Clinical Operations

    COVID-19 Clinical Operations

    COVIDClinical@TexasHealth.org

    All COVID-19 Issues relating primarily to nursing care, clinical decision-making, infection prevention and similar questions. 

    COVID-19-related emails that previously have been sent to Sheri Winsper, Dr. Masica, Mary Robinson or Sharon Williamson/system infection prevention should be sent to the new Clinical Operations email address.

    Finance

    COVID-19 Finance Command

    COVIDFinance@TexasHealth.Org

    All COVID-19 finance-related questions, issues, concerns, needs or requests
    Liaison Officer COVIDLiaison@TexasHealth.org All COVID-19 issues relating to governmental entities, including but not limited to emergency management functions, American Hospital Association/Texas Hospital Association, Dallas-Fort Worth Hospital Council and similar organizations
    Human Resources

    COVID-19 Human Resources Command

    COVIDHR@TexasHealth.org

    All COVID-19 human resources related questions, issues, concerns, needs or requests.

    Supplies

    COVIDSupplies@TexasHealth.org

    All offers received from third parties (e.g. vendors, neighborhood associations, individuals, churches, etc.) offering to help Texas Health with supply or other needs we may have relating to the pandemic.


  • What is our current visitor policy?

    Effective at 8:30 a.m. June 1, hospital inpatients will again be able to have visitors (one per day) at their bedside. How it will work:

    • Inpatient visiting hours will be 11 a.m. to 6 p.m. with entry into the hospital ending at 5:45 p.m.
    • Visitors to the NICU and ICU should check with unit staff to clarify visiting hours.
    • Labor & Delivery visitors do not have restricted hours.
    • Inpatients can designate one visitor for the entire day. Visitors may not be rotated throughout the day.
    • Surgical patients may continue to have one visitor, and now the visitor may accompany their loved one to their inpatient room, if applicable.
    • Greeters will continue to ask patients and visitors screening questions at entry points to hospital campuses and explain masking and other guidelines.

    The no-visitor guideline remains in effect for COVID-19 positive patients and COVID-19 Persons Under Investigation (PUI) for the safety of the community.

    Patients in the Emergency Department or Behavioral Health inpatient unit, or those seeking outpatient treatment may not have visitors at this time. ED patients and outpatients who are minors or who need assistance due to physical limitations, altered mental status or developmental delays can continue to have a visitor.

    More details can be found here.

  • What criteria must visitors meet?

    All visitors must be over 16 and meet these screening criteria each time they enter our facilities:

    • Temperature below 100.0°F
    • No recent exposure to someone with COVID-19 or who is awaiting test results
    • No cough
    • No shortness of breath
    • Does not have two or more of the following:
      • Chills or shaking with chills
      • Headache
      • Sore throat
      • Muscle aches or pain
      • Loss of sense of smell or taste

    Any visitors admitted must follow all required precautions to prevent patients and staff from exposure including: 

    • Maintaining 6 feet distance from others
    • Performing hand hygiene as ordered
    • Following the directions of hospital staff

  • Can mothers have both a doula and a significant other at the hospital when having a baby?

    Effective at 8:30 a.m. June 1, women in labor may have a doula present once their COVID-19 test is negative. This is in addition to a support person.

  • What is our current policy regarding travel and self-quarantine?

    Texas Health is currently following CDC and state guidelines to determine whether an employee must self-quarantine by staying separated from others and limiting movement outside of their home. The CDC recommends a 14-day self-quarantine after any international travel. Texas Gov. Greg Abbott has ended state travel restrictions.

  • What is our current policy regarding exposure and self-quarantine?

    Texas Health is currently following CDC and state guidelines to determine whether an employee must self-quarantine by staying separated from others and limiting movement outside of their home.

    Employees who develop symptoms (cough or shortness of breath, OR any two of the following: fever, chills, repeated shaking with chills. muscle pain, headache, sore throat, new loss of taste or smell) should not report to a Texas Health worksite and should immediately notify Employee Health to determine the need to self-quarantine and/or be tested, as well as whether a leave of absence is appropriate.

  • Do I have to care for a PUI for COVID-19?

    The Expression of Personal Conscience policy outlines the process to manage requests by employees to not participate in any aspect of patient care that an employee may feel conflicts with his or her cultural values, ethical values, or religious beliefs. Outside this policy, an employee is expected to perform his or her job duties.

  • Why are some food services at Texas Health facilities closed?

    Self-service stations in the cafeterias will be discontinued to reduce the risk of virus transmission in serving utensils. The cafeterias remain open serving packaged goods. Please consider using delivery services such as Uber Eats, GrubHub or Door Dash (many of which are offering discounts), but plan to meet them at the door to accept the delivery without having the driver enter the facility.

  • What should employees do in terms of their own health and safety?

    Employees should be self-monitoring for fever, cough, or shortness of breath, avoiding travel and avoiding close contact with people who are sick. If you have fever, cough, shortness of breath, or loss of taste or smell, do not enter a Texas Health location without first speaking with your manager or Employee Health by phone. Employees also should follow the direction of the leadership teams for any modifications to their duties. System Services staff may work remotely as they're able to based on role and ability to maintain business continuity. The telework policy is available here.

  • Will parking change at our facilities?

    We have asked valets to no longer park cars due to concerns about potential exposure to the virus.

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Eye Protection
  • Why is Texas Health requiring all caregivers to wear eye protection, in addition to face masks, for all patients, including those who are not COVID positive or COVID Persons Under Investigation (PUI)?

    The Dallas-Fort Worth area is experiencing a surge in COVID positive individuals. This is not only due to an increase in testing; it is also due to an increase in the community transmission of COVID as community services open back up. As more COVID positive individuals move about the community, the number of symptomatic and asymptomatic COVID positive individuals increases. Currently, the risk of transmission from an asymptomatic person is not known, so we need to take additional precautions until more scientific evidence is available.

    The CDC recommends Healthcare Personnel (HCP) wear eye protection, in addition to their face mask, if there is moderate to substantial community transmission of COVID, as the likelihood of encountering asymptomatic patients with COVID is increased.

  • Why does Texas Health continually change our practices?

    COVID remains an emerging disease. Much is still unknown and will remain unknown until more scientific studies can be done. Texas Health understands the challenges faced by our HCP, and we are diligently working to minimize change while providing the safest environment possible for our staff, providers, visitors, and patients.

    There are new white papers and articles published daily, and we have a team of subject matter experts who vet the latest information and make the best possible decisions. Some of these publications are reactionary and not necessarily research-based. It doesn't mean the information is not valid, but we must review with a critical eye and determine the best course for the system. We must also remain compliant with new regulations set forth by our regulatory bodies, such as The Joint Commission.

  • Can we wear goggles instead of face shields?

    If HCP are performing direct patient care on a patient who is not COVID positive and is not a COVID PUI, they may choose to wear a face shield or goggles, provided by Texas Health. HCP performing direct patient care on a COVID positive patient or a PUI should wear a full-face shield to provide a double layer of protection for their mouth and nose.

  • Who needs to wear eye protection in addition to their face mask?

    HCP providing direct patient care in close contact with the patient for more than five minutes should wear eye protection. This does not include HCP who are entering a room to deliver meal trays, register the patient, or provide other non-direct patient care services. These HCP should keep at least a 6-foot distance from the patient.

    HCP at admissions desks, information desks, screening desks, or other consumer-facing locations do not need to wear eye protection as they do not perform direct patient care.

  • How do we determine who should and should not wear eye protection?

    The potential risk of exposure should determine which HCP should wear eye protection in addition to a face mask. 

    • If HCP are maintaining a 6-foot distance from a patient and both HCP and patient are wearing masks, risk of exposure is minimal and eye protection is not needed.
    • If HCP are having a conversation with a patient in a non-direct patient care situation (such as during admission or screening) and both HCP and patient are wearing masks, the risk of exposure is minimal, even if the patient were to cough or sneeze, as universal masking should protect both individuals. Eye protection is not needed.
    • If HCP are performing direct patient care, the potential risk of exposure is increased. Direct patient care can be unpredictable, and the patient may not be able to wear a mask during the entire encounter. This is also an example where the HCP and patient are in very close contact, so eye protection is needed.

  • Is wearing eye protection optional?

    No. If you are performing direct patient care and are in close contact with the patient for more than five minutes, eye protection is not optional.

  • Can I wear my own eye protection from home?

    No, all HCP should be wearing Texas Health-provided personal protective equipment (PPE).

  • When do I disinfect or discard my eye protection?

    Discard:

    • When integrity is compromised
    • When it cannot be cleaned and disinfected

    Clean and disinfect by wiping with a hospital-approved disinfectant wipe:

    • When contaminated or soiled
    • After caring for any isolated patient
    • After removing and before storing for future use

  • Do I need to wear eye protection if caring for an infant in an isolette?

    If the infant is in a closed isolette, then HCP do not need to wear eye protection. If the isolette is open for direct patient care, then HCP should wear eye protection.

  • Does the eye protection guidance apply to inpatients and outpatients?

    Yes, it applies to both inpatients and outpatients if direct patient care is being provided in close contact for more than five minutes.

  • Do transporters need to wear eye protection?

    It depends on the situation. If a transporter is physically helping the patient during the transport, such as moving them from the bed to the wheelchair and from the wheelchair to the bed, then eye protection is necessary. This would be considered direct patient care and they would be in close contact with the patient.

  • If I need to disinfect my eye protection after an isolated patient, should I delay care for the next patient while I wait for it to dry?

    For patients in isolation, consider having designated eye protection for that patient. You can disinfect the eye protection after leaving the room and place it in a secure location to dry while not delaying care for the next patient.

  • Can I clean the face shields with foam and reuse?

    Yes, these can be disinfected and reused, provided the integrity of the foam and shield is still intact. Contamination of the foam is highly unlikely as it rests on the HCP's forehead under the shield. The disinfectant wipe may leave a residue. If so, you can use soap and water to remove it and then a clean towel to dry it. This does take more time and may not be feasible in all patient care settings.

  • Where do we store eye protection between uses?

    Work with your leader to determine the best storage location for your area. Large Ziploc-type bags are an option as well as hooks, providing adjacent shields do not touch.

  • What do I do with my eye protection if I work on many different units?

    You have a couple of options. You could have eye protection stored on each unit or you could remove the eye protection, disinfect it, place it in a storage bag, and carry to the next unit.

  • Can I wear my eye protection for multiple shifts?

    Yes, if the eye protection is disinfected and stored appropriately and the integrity is still intact, it can be used for multiple shifts.

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For Leaders and Others
  • I'm seeing on Facebook that people are making homemade surgical masks. What is our policy on them?

    Texas Health does not feel we need homemade surgical masks at this time. We appreciate the desire of individuals to want to help health care workers. The best thing individuals can do is stay home and isolate themselves to prevent the spread of the disease except for seeking medical care.

  • Why doesn't Texas Health Resources prepare a separate building for potential COVID-19 patients, to reduce the possibility of exposing other patients and staff?

    We are cohorting patients (placing patients with like illnesses in a specific area) wherever possible. We have surge planning teams that continue to evaluate our placement of patients and identify additional cohorting opportunities.

  • What is Texas Health Resources doing as a system?
    • Texas Health has launched a phone hotline for consumers with questions about coronavirus: That number is 682-236-7601.
    • Texas Health also has launched a phone line for physicians with questions. That number is 682-236-2101.
    • A System Virtual Incident Command Center went live at 8 a.m. Wednesday, March 4. This allows us to address issues as they arise and develop solutions and communicate them in the most efficient manner.
    • Continuously providing guidance for clinical care teams in our hospitals and doctor's offices for care of patients who might screen as potential COVID-19 patients
    • Actively working with public health officials to ensure that we have the latest information on the global spread of the disease and quickly making changes to clinical protocols and screening measures through Care Connect updates
    • Screening all Texas Health Physicians Group patients for COVID-19
    • Rapidly identifying and isolating all patients who screen in hospitals and in clinics as potential COVID-19 patients
    • Regularly posting COVID-19 guidance signs in hospitals and clinics for our consumers
    • Continuing to provide our hospital clinicians with specific, detailed instructions on the proper use of personal protective equipment (PPE).
    • In Texas Health Physicians Group offices, we are screening all patients for potential coronavirus risk. All patients and employees wear masks while in the practice to reduce the risk of community spread. In an effort to reduce the risk of exposure to infected individuals, THPG has developed an opportunity for patients and their providers to interact virtually for follow-up of chronic conditions as well as for preventive services. Where necessary, patients may still come to the office for a face-to-face encounter.
    • Continued planning for extra PPE that may be needed. Supply Chain management is continuously monitoring and working with our suppliers, including local manufacturers, to proactively prepare for surges.
    • Meetings with emergency physicians and our disaster planning experts to prepare our response for any surge of patients

  • Why is Texas Health taking these steps?

    As a community asset, Texas Health has an obligation to make socially responsible decisions to help limit the spread of the disease and exposure of individuals to it. Leaders are reviewing all operations to determine what adjustments need to be made to best care for our patients' needs, but also to reduce potential exposure for our employees and the public. We must keep ourselves safe to keep everyone else safe.

  • Who do I call for more information about risk and other concerns?

    Infection Prevention, Employee Health and HR departments all remain available to help answer questions. Employees enrolled in Texas Health medical coverage also have access to free virtual visits for themselves and their enrolled family members.

    If you have further questions, please ask your manager.

  • As a physician, what should I do when patients ask questions?
    • Give them the number for the Texas Department of State Health Services (888-963-7111) as well as the link to the CDC website (cdc.gov/coronavirus) to help them answer any additional questions.
    • Also, physicians should follow protocols on CareConnect.
    • Physicians and consumers may also call Texas Health's hotlines:

    For consumers: 682-236-7601

    For physicians: 682-236-2101

  • What resources are available for my patients regarding the novel coronavirus?

    Information for patients/consumers can be found in the following locations:


  • Should employees monitor their temperature?

    Employees in patient care facilities should self-monitor their temperatures twice a day: before beginning their shift and at the end of their shift. They should also check twice a day when not at work. Remote workers can monitor their temperatures to help protect their families. To help you self-monitor, you can find a log, which includes contact information for Employee Health, here.

  • What are my options if I'm concerned about going home and exposing my family?

    To help care team members who are working extra hours or concerned about returning to their families after a shift, Texas Health has arranged for discounts at hotels near each of our hospitals. The discount is available for all employees, particularly those on the front lines, and physicians on the medical staffs at Texas Health hospitals. For a list of hotels and rates, and instructions on obtaining the discounts, click here. Please be sure to use the Texas Health codes when booking rooms as Texas Health has negotiated potentially lower rates if there is high usage.

  • What if I need day care for my kids or older relatives?

    Texas Health has arranged with Care.com to provide our employees access to NEW in-home or in-center day care benefits. To help alleviate some of the day care challenges you may be facing, we are providing all Texas Health care team members with access to Backup Care services through Care.com. Texas Health is using Care.com to offer support in helping you locate in-home or in-center care for your children and adult family members who may need care. Texas Health is covering most of the cost for these services, and you'll pay a low daily rate for the care you use. For more information, click here.

    If you need more financial help, both Tarrant and Dallas counties now have applications to assist with the cost of day care for essential workers. Employees who live in Tarrant and Dallas counties and work for Texas Health are eligible to apply. Learn more here.

  • Where do I go for testing?

    If you think you need to be tested for COVID-19, please contact Employee Health, who can refer you to a specimen-collection location if needed. If testing is needed due to work-related exposure, Texas Health covers any costs.

  • Will I have to use PTO if I'm quarantined?

    Employees who are sent home to self-quarantine as a result of a work-related exposure continue to receive full pay and benefits.

  • Is second quarter training in MyTalent still due on June 30?

    Two courses are still due on June 30 while the remaining courses are now due Sept. 30 to accommodate for new demands and schedules. Please continue to check MyTalent for important courses assigned to your profile.

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Patients and COVID-19
  • If a patient tests negative for COVID-19, should isolation precautions continue to be used?

    There is not an automatic discontinuation of isolation precautions if a patient tests negative for COVID-19. The attending physician and Infection Prevention will determine if isolation precautions should be discontinued.

  • Are staff being informed if a patient is discharged and then the patient's test comes back positive for COVID-19?

    Yes. We have developed extensive exposure protocols if an employee is exposed to a positive patient, and you would be notified.

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Miscellaneous
  • Can I be trained to work in an area of Texas Health where there is greater need than where I currently work?

    Yes. If you are willing to be trained to work in another area, talk with your manager. Texas Health Resources University is working on evaluating competencies for working in other areas.

  • Are we performing temperature checks for employees?

    Employees in patient care facilities should self-monitor their temperatures twice a day: before beginning their shift and at the end of their shift. They should also check twice a day when not at work. Remote workers can monitor their temperatures to help protect their families. To help you self-monitor, you can find a log, which includes contact information for Employee Health, here.

  • Will we be doing routine testing of employees in areas treating COVID-19 patients?

    No. Asymptomatic carriers might not have enough virus to yield a positive test, and a negative result could give a false sense of security. Currently, there is no recommendation for routine testing of employees.

  • Are surgical masks more effective than cloth?

    You should wear a surgical mask at work. Cloth masks are acceptable when out in public, but you should still practice social distancing.

  • Can we get masks with a clear strip for hearing-impaired patients?

    We are looking into the effectiveness of these masks. If they're acceptable, we will work with Supply Chain to order them.

  • Can I wear my own N95 mask?

    No. Please use only approved PPE. All supplies should come from Supply Chain.

  • What if I test positive for COVID-19?

    To help keep our employees and patients safe, Texas Health employees are required to immediately report COVID-19 positive results to Employee Health. Managers who learn that one of their employees has tested positive for COVID-19 or has symptoms associated with COVID-19 should report this to Employee Health. To maintain confidentiality, managers should then limit the number of people who are informed regarding the employee's identity and any details. Employee Health will speak with the employee to determine next steps for both employee and manager.

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