Never stop looking for a better way. Around here, it's our
Like every one of our hospitals having a chief medical officer, a
physician whose job is the continuous improvement of patient
care. It's a culture that leads to significant breakthroughs
equaling the best health care in the country.
Breakthroughs like dramatically shortening the time it takes a
heart attack victim to get the care they need and teaching
physicians from around the world how to perform advanced
minimally invasive surgeries.
Amazing new things happen when you're constantly looking for
amazing new things.
The hospitals of Texas Health Resources are committed to quality
and patient safety. Use the links to learn more about quality and
patient safety at Texas Health.
Definitions of Quality, Patient Safety and Risk
Management at the Texas Health Resources Family of
"Achieving high levels of quality and patient safety is
one of Texas Health Resources' main priorities. We need
to be diligent when dealing with the specifics, and with
constantly advancing technology, we will never be
finished. But it can and will be a satisfying and
motivating achievement for all THR stakeholders,
patients, physicians, health care providers, hospital
administrators, system leaders and the community as a
James E. Oesterreicher
Texas Health Board of Trustees
I. Quality of Care
The degree to which health
services for individuals and populations increase the
likelihood of desired health
outcomes and are consistent with current
Domains of quality include: safe care, practice that is
consistent with current clinical knowledge and customization.
- Safety, the first domain of quality, refers to "freedom from
- The second domain is the provision of services in a manner
that is consistent with current clinical knowledge and best
- The third domain is the ability to meet customer-specific
values and expectations, permitting the greatest responsiveness
to individual values and preferences and maximum personalization
or customization of care.
II. Patient Safety
Freedom from preventable injury when interacting in any way with
the healthcare system.
III. Risk Management
Risk management is the continuous identification of
vulnerabilities that create the potential for injury or loss to
individuals or property, the elimination of all avoidable risk
through analysis and/or interventions which alter human factors,
processes, systems or the environment of care.
Services, treatments and interventions provided to patients in
the treatment of illness and injury
The anticipated results of services, treatments and interventions
under ideal circumstances
Services provided based on current, up-to-date, evidenced-based