In this section:
Like other U.S. health systems, Texas Health is challenged by employees feeling stressed and burned out. There also has been a significant increase in threats, combative behavior and violence from patients and visitors in healthcare settings. These circumstances have led to higher turnover and staffing shortages across the nation.
In response, we are focusing our attention on:
- Providing tools to help employees feel safe, valued, connected and heard.
- Deploying strategies and practical ways to improve communication, teamwork, safety, mental health and well-being.
- Increasing engagement with new employees to get them acclimated quickly, address their questions, build critical relationships and set them up for success.
- Reinforcing Our Texas Health PromiseSM Principles of being reliable, safe, seamless, efficient, proactive and caring.
Focusing on these essential themes will facilitate our evolution to a more consumer-focused, reliable health system as we engage care team members through training, discussion, and growth and development opportunities.
We use multiple engagement channels to share information and solicit input on organizational initiatives, provide growth and development opportunities, and highlight employee achievements through multiple forms of employee recognition. These include supervisor and team meetings, our intranet, leadership town halls, in-person and video presentations, involvement in committees that matter to our employees, engagement activities within entities, and creating connections through employee stories.
We want to understand what is most important to our employees, hear what works well and solicit suggestions for improvement. We use an innovative analytics platform to turn employee feedback into actionable insights. It disseminates near-real-time feedback to leaders so we can rapidly adapt to our teams' changing needs and expectations.
We compare our engagement results with national and industry benchmarks to determine if further improvements are needed. We also continuously work with our leaders to create an improved employee experience.
- Created a leadership roadmap that will continue helping leaders at all levels create meaningful and productive relationships with their teams, foster open communication, and keep the focus on employee well-being and delivering extraordinary patient care.
- Surveyed our workforce and achieved favorability scores of 89% for safety, which was 4% higher than the national average. This demonstrates that employees feel safe reporting any safety concern, no matter how small; they view safety as a top priority at their locations and believe Texas Health is committed to safety.
- Scored 83% for core engagement. While down slightly from 85% in June 2021, the score exceeded the industry average by 7 points and ranked in the 75th percentile. Additionally, 93% said they were proud to work at Texas Health and 88% felt connected to Our Texas Health PromiseSM Principles.
- Invited open-text comments within our Care Insights Employee Survey for employees to express what they want senior leaders to know about Texas Health. This was followed by listening forums, where leaders could discuss concerns and planned enhancements.