Your Upcoming Hospital Visit

How We’re Keeping You Safe

Texas Health has taken steps to help limit the spread of COVID-19 and make our facilities safe for everyone:

  • Virtual visits for patients and loved ones are encouraged.
  • Dedicated building entrances with visitor screening stations
  • Limited number of visitors on campus; all are screened at arrival.
  • Screening stations provide temperature checks, handwashing and sanitizing stations, and masks. Find out how to best protect yourself when wearing a mask.
  • Universal masking: all visitors, patients, and health care personnel wear masks while on campus.
  • Access to handwashing and sanitizing stations and supplies for visitors and patients.
  • Closure of public water, food, and beverage stations.
  • Re-organized seating areas to allow for safe distancing.
  • Patients tested before most procedures.
  • Distancing of patients according to positive/negative COVID-19 status.
  • Health care personnel self-monitor for symptoms; caregivers with symptoms must stay home.
  • Follow-up calls to check on patients after leaving the hospital.
  • Consumer hotline staffed by nurses to answer questions and concerns, 682-236-7601.
  • Updated Labor & Delivery, Postpartum, and NICU visiting guidelines to further protect mother, baby, partner, patients, and staff
Testing
  • Should I get tested for COVID-19?
    • If you have symptoms, call your doctor first. Your doctor may order testing based on your symptoms and risk factors.
    • Some people can get better at home and may not need to be tested.
  • Where can I get tested?
    • It depends on why you need a test. If you are having a procedure at Texas Health, you will likely be tested before the procedure as part of your pre-admission testing. If your doctor orders testing, the office staff can help with an appointment.
    • Test results are typically available in 24 to 72 hours. A Texas Health nurse will call you, or current MyChart users can check their account.
    • While waiting for test results, stay at home. Minimize contact with others, including pets. Wear a mask or face covering. Practice safe social distancing. Wash your hands often and sanitize items and surfaces that are touched often.
    • You can also visit hhs.texas.gov for information about local testing sites.
  • What if my test is positive?
    • Continue to minimize contact with others in your household, including pets.
    • Continue to wash your hands often, and sanitize items and surfaces that are touched often.
    • Call your doctor to reschedule an upcoming surgery or procedure.
    • If you have tested positive for COVID-19, and have symptoms, continue isolation until:
      • At least 10 days have passed since your first symptom(s) AND
      • At least 24 hours have passed since your last fever without fever-reducing medications AND
      • Your symptoms have improved.
      • If you were severely ill with COVID-19 or have a weakened immune system, you may need to stay isolated for longer. Contact your doctor for guidance.
        OR
      • You do not have a fever and are not using fever-reducing medications and
      • Your symptoms have improved and
      • You have tested negative two times in a row at least 24 hours apart. Both tests must be the molecular (non-blood) version.
      • If you were severely ill with COVID-19 or have a weakened immune system, you may need to stay isolated for longer. Contact your doctor for guidance.
    • If you have tested positive for COVID-19 but do not have symptoms*, continue isolation until:
      • 10 days have passed since your first positive COVID-19 non-blood (molecular) test OR
      • You have tested negative two times in a row at least 24 hours apart. Both tests must be the molecular version.
      • If you begin having symptoms, use the criteria (above) for those with COVID-19 with symptoms.
      • If you have a weakened immune system, you may need to stay isolated for longer. Contact your doctor for guidance.

  • What if my test is negative?
    • You could still have COVID-19, because it can take up to 14 days from the day you were exposed before you have symptoms or positive results.
    • Continue to wash your hands with soap and water for at least 20 seconds often, and sanitize items and surfaces that are touched often.
    • If you were tested because you were around someone with COVID-19:
      • Minimize contact with others for 14 days since you were last around this person.
      • Practice safe distancing – even with those in your household, including pets.
    • You could still be exposed to COVID-19 after the test and get infected then. Even if your test is negative, you should still take steps to protect yourself and others.

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Visitor Policy
We know that having your loved ones with you is important. However, we are limiting the number of people in our facilities to protect patients and health care personnel.
  • General Visitor Information

    Patients with Disabilities or Impairment:  One support person over the age of 16 will be allowed for patients with disabilities or impairments, regardless of the patient’s COVID status. There are no restrictions on visiting hours.

    Support persons must:

    • Meet clinical criteria used for general visitation, i.e., pass COVID-19 screening. The screening includes a temperature and symptom check, as well as no known COVID diagnosis within the past 20 days, at least 24 hours fever free without the use of fever-reducing medications, and improved symptoms.
    • Use PPE appropriate for the patient they are supporting.  In the event the patient is COVID positive, the support person must use hospital-provided PPE. 

    Issues related to access for support persons can be addressed promptly by speaking with the patient’s nurse or another health care professional involved in the patient’s care. If additional assistance is needed, you may dial “0” if you are at the facility or call the facility’s main number and ask for an administrator.

    • Emergency Department: No visitors in treatment areas except to support patients with disability or impairment needs.
    • Hospital inpatients: One visitor per day for patients who do not have COVID-19 or are not suspected of having COVID-19.
    • Labor & Delivery/Postpartum: Visitors may be allowed depending on the COVID status of the mother and support person. See the Women’s Services section for the details
    • Neonatal ICU (NICU): Two parents/guardians may be allowed depending on the COVID status of the mother and support person. See the NICU section for details.
    • Outpatient Surgery: One visitor only.
    • Outpatient Services (radiology, lab, pre-admission testing, for example): No visitors except to support patients with disability or impairment needs
    • Behavioral Health: No visitors. Exception for outpatient minors: one visitor only for impairment or mobility needs.
    • Visiting Hours:
      • For hospital inpatients who are COVID-19 negative: 11 a.m. to 6 p.m. Please arrive no later than 5:45 p.m.
      • For hospital inpatients who are COVID-19 positive/suspected positive: No visitors. Call the nurse manager for information.
      • ICU and NICU: Check with the nurse manager.
      • L&D / Postpartum: No restriction on visiting hours.
    • All visitors must be 16 years or older.
    • All visitors are screened when they enter the facility.
    • Visitors with COVID-19 symptoms or other risk factors are not permitted to visit
    • Visitors who have tested positive for COVID-19 may visit only if they have been fever-free for 24 hours without the use of fever-reducing medications, have improved symptoms, and at least 20 days have passed since first symptom(s) or first positive test date. If permitted to visit, visitor must:
      • Wear the hospital-provided mask at all times
      • Stay in patient’s room at all times
    • Visitors will receive an identification band and will be required to wear a face mask while in the building.
    • Phone calls and video chats are another way to connect with your loved ones.

  • Outpatient Surgeries and Procedures
    One visitor per day.
  • Outpatient Services
    No visitors in Hospital Outpatient Services (radiology, lab, pre-admission testing, etc.) No visitors except to support patients with disability or impairment needs, subject to screening.
  • Inpatient Hospital Stays
    One visitor per day.
  • Women’s Services
    • Labor & Delivery/Postpartum: Visitors may be allowed depending on the COVID status of the mother and support person. There is no restriction on visiting hours.
    • COVID-negative patients are able to have one visitor who does not have symptoms of COVID-19, plus one external, paid, professional care provider (a doula, for example).
      • A support person who is COVID-19-positive is able to visit if:
        • At least 10 days have passed since first symptom(s) or date of initial positive test if having no symptoms AND
        • At least 24 hours have passed since last fever without fever-reducing medications AND
        • Symptoms have improved.
        • If the criteria above are not met, a COVID-19-positive support person can visit for delivery only. After delivery, support person will not be able to visit until criteria are met. If a support person is allowed:
          • Support person must wear hospital-provided mask at all times.
          • Support person must stay in mother’s room at all times.
          • If support person leaves mother’s room, they should be escorted out by staff and not allowed to return.
    • COVID-positive patients are able to have one visitor who does not have symptoms of COVID-19. No outside care provider or doula is allowed.
      • A support person who is COVID-19-positive is able to visit if:
        • At least 10 days have passed since first symptom(s) or date of initial positive test if having no symptoms AND
        • At least 24 hours have passed since last fever without fever-reducing medications AND
        • Symptoms have improved.
        • If the criteria above are not met, a COVID-19-positive support person can visit for delivery only. After delivery, support person will not be able to visit until criteria are met. If a support person is allowed:
          • Support person must wear hospital-provided mask at all times.
          • Support person must stay in mother’s room at all times.
          • If support person leaves mother’s room, they should be escorted out by staff and not allowed to return.

  • Neonatal ICU (NICU)
    • Two parents/guardians are allowed to visit with no restrictions as long as neither parent/guardian has tested positive for COVID-19.
    • A COVID-positive mother and/or partner are allowed to visit if:
      • They have gone 24 hours (1 full day) without any symptom(s) and without using fever-reducing medication AND
      • 10 days have passed since their first symptom or first positive test date (if asymptomatic).
    • Mother and partner must wear hospital-provided masks.
    • If both mother and partner are unable to visit, they may designate a single visitor who has no COVID symptoms and no exposure to confirmed/suspected COVID persons.
    • Check with NICU nurse manager for visiting hours.

  • Emergency Department
    No visitors in treatment areas of the Emergency Department unless needed to support with disability or impairment needs.
  • Behavioral Health
    No visitors. One visitor, but only if needed to support outpatient minors with disability or impairment needs.

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Appointments and Access

If you have an upcoming appointment:

  • Contact your doctor’s office. You may be able to get care through a virtual visit, in the comfort of your home.
  • Virtual visits are available for some services and doctor offices.
  • If you are a Texas Health patient, call your doctor’s office to see if virtual appointments are available, and schedule an appointment.
  • If you have COVID-19 symptoms, call your doctor before you visit a Texas Health facility.
  • When visiting a Texas Health facility, a greeter will ask about your general health, take your temperature, and give you a face mask.

Thank you for choosing Texas Health. We look forward to serving you and your family.

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Your Pregnancy and Delivery during COVID-19 Precautions
What to expect when you arrive at the hospital for a maternity stay.
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COVID-19 Resources
Find information on COVID-19 symptoms, testing, visitor policies, safety and more.